• Call Center Operator

    UPMC (Pittsburgh, PA)


    UPMC St. Margaret is seeking a dedicated Night Call Center Operator to handle incoming calls and ensure effective communication during night shifts. The position requires working full-time 8-hour shifts from 10:30 PM to 6:30 AM, Sunday to Thursday.

    Responsibilities:

    + Manage keys and sign-in books for various departments and areas.

    + Activate the Alert Notification System.

    + Dispatch Security for emergency support.

    + Coordinate with cab companies and prepare related paperwork.

    + Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.).

    + Handle telephone repairs and log reports.

    + Answer and redirect incoming calls, provide information, and manage paging systems.

    + Provide answering services, dispatch emergency messages, and maintain on-call schedules.

    + Report issues with elevators, ATMs, and payphones.

    + Assist with parking lot gate and pay station issues.

    + Support religious services by handling patient requests and emergency dispatch.

    + Manage pager repairs, replacements, and troubleshooting.

    + Perform duties in line with UPMC Health System's philosophy.

    + Make approved overhead announcements.

    + High school diploma or GED required.

    + Minimum two-years experience in customer service required, answering service experience preferred.

    + Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications

    + Must possess proficient typing (40 wpm) and spelling/grammar skills.

    + The call center operator will type alpha text messages via pagers to physicians, staff members and answering service clients.

    + Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.

    + Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines

    + Attends in-service and training classes, as required **Licensure, Certifications, and Clearances:**

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran