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The Susquehanna Valley Surgery Center is looking for a new Patient Service Representative to join their close-knit team. Apply today!

Schedule: Monday – to Friday between the hours of 6:30 a.m. to 3:30 p.m. for 32 hours per week. No weekends or holidays!

Responsibilities:

+ Provide a warm greeting for all patients.

+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.

+ Collect copayments and any other applicable patient payments at the point of service.

+ Confirm and/or update patient registration information at checkout.

+ Schedule follow-up appointments within the practice at checkout.

+ Schedule or connect patient to resources to schedule for ancillary services at checkout.

+ Help patients navigate the healthcare system by providing clear and understandable instructions.

+ Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

+ Register patients in Biometrics (fingerprint recognition) program and explain benefits.

+ Promote MyUPMC patient portal and assist patients in registration when applicable.

+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed.

+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.

+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.

+ Appropriately distribute / triage phone calls to other areas and / or clinical providers.

+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.

+ *Performs in accordance with system-wide competencies/behaviors.

+ *Performs other duties as assigned.

+ Completion of high school graduate or equivalent is required.

+ Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.

+ Knowledge of medical terminology is preferred.

+ Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran