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Company Summary Statement

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

Overview

This position is responsible to design, implement, and manage large, multiple, and highly complex energy efficiency and demand response programs and components for PPL Electric Utilities' residential, income-eligible, and business customers. These programs help customers reduce costs, increase customer satisfaction, create and maintain a positive image for the company, and allow the company to achieve its business and regulatory objectives for energy efficiency and demand response. This position is primarily responsible for demand response program components including electric vehicle managed charging, commercial and industrial daily load shifting and thermostat optimization.

Responsibilities

+ Design, implement, deliver, and manage one or more of the Company's energy efficiency and demand response programs and/or components to cost-effectively meet the needs of customers, assure high customer satisfaction, and meet all business and regulatory objectives such as energy savings, peak load reductions, and cost objectives. Manage an annual budget of approximately $3 to $25 million. Collaborate with a cross functional team of internal/external partners to design and implement programs and components within their specified scope, schedule, and budget. Tasks may also include identifying, developing, coordinating, negotiating, and managing contracts to successfully implement the programs.

+ Assist in planning and developing the multi-year Energy Efficiency and Conservation plan.

+ Advise and review marketing/advertising plans and creative content to ensure the marketing, advertising, communication, website, trade ally networks, and other outreach will achieve desired program or component performance.

+ Request, coordinate, and ensure market research and other analyses are completed to identify potential program participants, to confirm program goals are reasonably attainable, to ensure program-specific marketing is effective, to continuously improve program performance and customer satisfaction, to anticipate and understand market trends and best practices, and for other purposes related to energy efficiency/DSM programs.

+ Coordinate with distribution operations teams on demand response activities to align with Company priorities, where possible.

+ Design, implement, and manage program performance metrics, key leading/lagging indicators, QA/QC, reports, and other business processes and controls to accurately monitor, forecast, and control program performance (cost, schedule, energy savings, customer satisfaction, etc.). Ensure the program captures the information required by regulators, evaluators, and the company to document customer and program eligibility, to document and calculate savings, and to ensure costs and savings are correctly allocated to customer sectors and programs.

+ This position is an individual contributor role.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

Qualifications

Required Education:

Bachelor's Degree or Equivalent - Business, sustainability, energy, engineering, or technical discipline. Marketing and/or communications with appropriate experience.

Required Experience:

+ 5+ years’ Experience and extensive knowledge of energy efficiency/DSM programs, with direct experience managing demand response offerings for a regulated utility, energy services company, or program implementation vendor.

+ Applicable knowledge of energy efficiency and demand response program best practices, evaluation issues, and implementation strategies. Understanding of residential and commercial and industrial building systems, equipment, and processes as they relate to energy usage and efficiency. Awareness of market partners and channels for successful delivery of energy efficiency programs, equipment, and technology.

+ Excellent leadership, integrity, communication, public speaking, customer service, and project and program management skills.

+ Proficiency in the use of common office software. Established analytical, critical thinking, and problem-solving skills.

Preferred Qualifications:

+ Graduate degree including business, sustainability, analytics, or engineering disciplines.

+ 7+ years in the development, deployment, and management of energy related products, services, and/or customer communication programs.

+ Proven experience in the development of energy related products, services, program strategy plans, or communication strategies.

+ Experience in the development of budgets and high-level financial plans.

+ Building science background and/or certifications.

+ Advanced analytical capabilities to include spreadsheet expertise, visualization software, machine learning and/or use of artificial intelligence.

Required Education:

Bachelor's Degree or Equivalent - Business, sustainability, energy, engineering, or technical discipline. Marketing and/or communications with appropriate experience.

Required Experience:

+ 5+ years’ Experience and extensive knowledge of energy efficiency/DSM programs, with direct experience managing demand response offerings for a regulated utility, energy services company, or program implementation vendor.

+ Applicable knowledge of energy efficiency and demand response program best practices, evaluation issues, and implementation strategies. Understanding of residential and commercial and industrial building systems, equipment, and processes as they relate to energy usage and efficiency. Awareness of market partners and channels for successful delivery of energy efficiency programs, equipment, and technology.

+ Excellent leadership, integrity, communication, public speaking, customer service, and project and program management skills.

+ Proficiency in the use of common office software. Established analytical, critical thinking, and problem-solving skills.

Preferred Qualifications:

+ Graduate degree including business, sustainability, analytics, or engineering disciplines.

+ 7+ years in the development, deployment, and management of energy related products, services, and/or customer communication programs.

+ Proven experience in the development of energy related products, services, program strategy plans, or communication strategies.

+ Experience in the development of budgets and high-level financial plans.

+ Building science background and/or certifications.

+ Advanced analytical capabilities to include spreadsheet expertise, visualization software, machine learning and/or use of artificial intelligence.

+ Design, implement, deliver, and manage one or more of the Company's energy efficiency and demand response programs and/or components to cost-effectively meet the needs of customers, assure high customer satisfaction, and meet all business and regulatory objectives such as energy savings, peak load reductions, and cost objectives. Manage an annual budget of approximately $3 to $25 million. Collaborate with a cross functional team of internal/external partners to design and implement programs and components within their specified scope, schedule, and budget. Tasks may also include identifying, developing, coordinating, negotiating, and managing contracts to successfully implement the programs.

+ Assist in planning and developing the multi-year Energy Efficiency and Conservation plan.

+ Advise and review marketing/advertising plans and creative content to ensure the marketing, advertising, communication, website, trade ally networks, and other outreach will achieve desired program or component performance.

+ Request, coordinate, and ensure market research and other analyses are completed to identify potential program participants, to confirm program goals are reasonably attainable, to ensure program-specific marketing is effective, to continuously improve program performance and customer satisfaction, to anticipate and understand market trends and best practices, and for other purposes related to energy efficiency/DSM programs.

+ Coordinate with distribution operations teams on demand response activities to align with Company priorities, where possible.

+ Design, implement, and manage program performance metrics, key leading/lagging indicators, QA/QC, reports, and other business processes and controls to accurately monitor, forecast, and control program performance (cost, schedule, energy savings, customer satisfaction, etc.). Ensure the program captures the information required by regulators, evaluators, and the company to document customer and program eligibility, to document and calculate savings, and to ensure costs and savings are correctly allocated to customer sectors and programs.

+ This position is an individual contributor role.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.