• Patient Experience Specialist

    South Central Regional Medical Center (Laurel, MS)


    Position: Patient Experience Specialist

    Department:

    Reports to: Department Supervisor

     

    Created: April 16, 2025

    Job Summary

    We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.

     

    Essential Duties and Responsibilities

     

    -Greet and check in patients in a professional and courteous manner

     

    -Answer multi-line phones and direct calls appropriately

     

    -Schedule and confirm appointments using electronic medical records (EMR)

     

    -Verify insurance information and collect co-pays or balances

     

    -Enter and update patient information accurately into the system

     

    -Maintain a clean and welcoming front desk and waiting area

     

    -Assist with filing, faxing, scanning, and other clerical tasks as needed

     

    -Ensure patient confidentiality and comply with HIPAA regulations

    Qualifications

    -Must be able to type 30 wpm -Ability to read, write and understand verbal and written instructions. -Basic computer skills

    Minimum Requirements

    -Must be able to type 30 wpm -Ability to read, write and understand verbal and written instructions. -Basic computer skills

     

    Working Conditions

     

    -Primarily seated in a front desk/reception area

     

    -May involve occasional lifting of files or office supplies (up to 15 lbs)

     

    -Frequent interaction with patients, staff, and providers