• Floor Manager - Luxe Golf Bays

    ROC Ventures (Franklin, WI)


    Job Summary:

    Luxe Golf Bays is redefining golf entertainment—and we're looking for a dynamic and driven Floor Manager to help lead the way. As a Floor Manager, you will be the point person for daily operations across the guest-facing areas of the venue, ensuring a smooth, fun, and high-quality experience for every visitor. This role blends leadership, hospitality, and operations management in a high-energy, team-oriented environment.

    Key Responsibilities:

    + Oversee daily operations on the floor, including bay service, food & beverage delivery, guest relations, and staff coordination.

    + Lead, coach, and support front-of-house team members (servers, bay hosts, runners, bartenders, etc.) during service shifts.

    + Ensure exceptional guest experiences by resolving issues promptly and professionally.

    + Monitor and maintain venue cleanliness, ambiance, and operational readiness throughout service.

    + Assist with training, and mentoring team members to ensure peak performance and adherence to Luxe Golf Bays' standards.

    + Communicate effectively with kitchen, bar, and management teams to ensure service flows seamlessly.

    + Help implement and uphold health, safety, and compliance standards.

    + Manage performance during shifts and escalate staffing issues to senior management when necessary.

    + Track and report guest feedback, team performance, and operational challenges.

    Qualifications:

    + 2+ years of experience in hospitality or entertainment venue management (food & beverage, restaurant, or event space preferred).

    + Strong leadership and interpersonal skills.

    + Ability to stay calm and efficient under pressure.

    + A customer-first mindset with a passion for creating memorable guest experiences.

    + Excellent communication and problem-solving skills.

    + Flexible availability, including nights, weekends, and holidays.

    + Experience with POS systems and basic reporting software.

    + High school diploma or equivalent; degree in hospitality or business is a plus.

     

    Why Join Luxe Golf Bays?

     

    + Fast-paced, fun, and upscale environment.

    + Competitive pay and performance incentives.

    + Opportunities for career growth and leadership development.

    + Staff perks, discounts, and access to top-tier training.