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Job Title

Receptionist

Job Description Summary

Responsible for front desk and office support operations for commercial services efficiently and effectively.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet / Direct All Visitors

• Provides an elevated level of care as they engage with customers, guests, and clients.

• Proactively greets familiar faces with a smile and using their name. Wishes them well with their day. Helps, as needed.

• Able to confidently answer Frequently Asked Questions.

• Answer questions regarding wayfinding - Strong knowledge of the workplace and escorts end-users to their destination, within reason.

Badging

• Ensures that everyone who enters the building is authorized. Each entrant into the workplace should have a visible badge. If they do not, the Receptionist will need to ask the individual to stop and register.

• Assists contractors, new hires, and current employees with badging needs. Assign loaner badges as needed.

• Welcomes and checks customers, guests and clients in and ensure guests connect with host. Assist guests with check-in using iPads.

• Assist with vendors signing in and connecting them with the correct POC with Intuitive.

Manage Phones

• Answers incoming calls with a warm greeting.

• Utilizes candid responses for answering calls, routing calls, etc.

• Uses standard language and escalation protocols for answering and directing phone calls.

Other Tasks

• Assist with event support – Event set up, catering set up, etc

• Ensures lobby area is presentable - Ensures the space is tidy, free of clutter and safety hazards. Submit work orders as needed based on inspection of the lobby.

• Ensure content on lobby monitors are updated daily with meetings, schedules, etc. Working on additional content on monitors such as employee Birthdays/Anniversaries, etc.

• Receptionists to work with Senior Workplace Experience Manager on hospitality programs

• Generate proactive work orders for the building. Minimum requirement for proactive work order generation is 5 per week.

• Receives incoming USPS mail and ensures it's routed to the shipping and receiving associate.

• Provides additional administrative tasks, as needed, throughout the workday.

• Knowledgeable on Lost & Found protocol and supports where needed.

PHYSICAL CONDITIONS

While performing this job, the employee may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; and be regularly required to walk, talk, and hear.

REPORTING RELATIONSHIP

Role will report to the following:

• Senior Assistant Facilities Manger

METRICS

Role will be evaluated on the following:

• Positive attitude

• Professionalism

• Efficiency and dependability

• Organization

• Customer service and people skills

• Desk and phone coverage

• Turnaround time

• Accuracy of analysis

• Timeliness of analysis

• Vendor management

BACKGROUND AND EXPERIENCE

• Post-Secondary Education

• 0-3+ years of experience in a receptionist or administrative support role

• Front desk and/or office experience a plus

COMPETENCIES

• Strong written and oral skills

• Basic computer skills, strong Microsoft Office Suite skills a plus

• Ability to plan, organize and manage processes

• Basic knowledge of office administrative duties

• Ability to follow instructions and procedures

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **[email protected]** . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”