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The Director Project & Product Administration with Health Alliance Plan (HAP) will be responsible for leading and implementing Agile Project Management processes across Enterprise and Call Center Operations, driving product and project strategies, and supporting organizational goals through effective leadership, collaboration, and data-driven decision-making. Key responsibilities include defining and maintaining project roadmaps, overseeing product and project operations, and enhancing the performance of team members across various roles. The position also serves as a liaison with business and technology stakeholders to foster lean practices, optimize workflows, and ensure successful product growth and retention. With a focus on strategy and transformation, the role requires proactive engagement with senior leadership, cross-functional teams, and customers to identify opportunities for product innovation and operational efficiency.

EDUCATION/EXPERIENCE REQUIRED :

+ Bachelor's degree in business, information technology, or related field. Master's degree in business administration, IT, or related field is preferred.

+ 3-5+ years of leadership experience in agile delivery (for example, as a Product Owner, Agile Coach) in an environment that scaled work across multiple teams.

+ 3-5+ years of experience managing enterprise projects and programs, with a focus either on application delivery or project management.

+ Experience with Lean, Product Thinking, and Implementation.

+ Ability to function in a creative, out-of-the box thinking in order to develop original solutions to overcome roadblocks.

+ Strong leader, educator, coach, and servant leader. An excellent communicator and motivator.

+ Ability to function in an autonomous manner in an unstructured and rapidly changing environment.

+ Experience with consumer experience or customer journey mapping preferred. Knowledge of managed care principles and high-level understanding of managed care business functions (e.g., Sales, Membership & Billing, Claims).

+ Agile Leadership Certification (optional).

+ Proficiency with data analysis tools such as SQL, Excel, or Power BI, along with experience in using analytics to drive business insights and performance improvements.

+ Experience in interpreting complex data sets and translating them into actionable business insights that inform strategy and execution.

CERTIFICATIONS/LICENSURES REQUIRED :

+ Scrum Master or Product Owner certification preferred.

Additional Information

+ Organization: HAP (Health Alliance Plan)

+ Department: Med Sales Oper & Retention

+ Henry Ford Health Location: HAP (Health Alliance Plan)

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.