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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The **Global Service** organization within our **Americas Distribution & Service Division (ADSD)** provides world-class support to Cat® dealers across the globe.

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience.

Job Summary

As a **Development Engineer** , you will be responsible for developing Reuse and Salvage Guidelines and publish them in SIS. This entails working with the Internal product groups, dealers, and suppliers to help develop new guidelines to reduce Total Cost of Ownership (TCO) for the customers and promote sustainability. Additionally, this role also manages R&S Parts Assurance Program extended coverage claims and ad-hoc strategic and continuous improvement projects.

Additional Info:

+ This position requires the selected candidate to work full-time in the Peoria, IL office.

+ This position may be required to travel in the US or internationally to collaborate with the dealers, product groups and vendors to develop new guidelines.

+ Travel can be approximately 10% to 30% of working time.It may fluctuate from year to year depending on total projects scope.

+ This position does not offer relocation assistance.

What You Will Do:

+ Develop Reuse and Salvage guidelines collaborating with product groups, dealers, and vendors

+ Warranty Claims Administration for the Parts Assurance Program.

+ Review claims submitted and drive prompt decision making to close claims within 60 days from date of submission.

+ Ensure program claims acceptance stays in acceptable levels to support sustained adoption of the assurance program.

+ Review open guidelines request and collaborate with Product Groups to create business case and assign appropriate priorities working with the leadership

What You Have (Basic Requirements):

+ **Education:** Position requires a bachelor or a technical degree; or 4+ years equivalent work experience (mechanic/technician or technical writing)

+ **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

+ **Technical Excellence:** Effectively performs the technical job aspects, continuously building knowledge and keeping up to date on technical and procedural job components.

+ **Customer / Dealer Focus:** Solicits customer satisfaction feedback and acts on improvement opportunities. Researches and verifies customer needs and expectations.

+ **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

+ **Cat Tools Working Knowledge** - PTC Creo , Teamcenter, SIS (Arbor text Content Management), PRWB (BoM), EDS (Engineering Data System), Visview

+ **SIS Authoring** (Arbor text Management System) - tool used to publish developed guidelines

What Will Set You Apart (Preferred Skills):

+ Relevant work experience developing new products or technical procedures

+ Requires an understanding of basic Caterpillar engineering practices (prints, 1E specifications, EDS data)

+ Capable of using a variety of complex systems/software to research product structures

+ Experience in a mechanic/technician role

+ Proven communications skills

+ Proven project management skills

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$87,480.00 - $131,280.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

+ Medical, dental, and vision benefits*

+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

+ 401(k) savings plans*

+ Health Savings Account (HSA)*

+ Flexible Spending Accounts (FSAs)*

+ Health Lifestyle Programs*

+ Employee Assistance Program*

+ Voluntary Benefits and Employee Discounts*

+ Career Development*

+ Incentive bonus*

+ Disability benefits

+ Life Insurance

+ Parental leave

+ Adoption benefits

+ Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 6, 2025 - June 16, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .