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Administrative Support Professional

City of Dubuque

1 Positions

ID: 70040

Posted On 06/04/2025

Job Overview

Position Summary

**GENERAL SUMMARY:** Under supervision, interact with customers to provide basic or scripted information in response to routine inquiries about services; handle and resolve general complaints; answer inquiries and provide information to the general public, customers, visitors and other interested parties regarding activities conducted at the location of departments, offices and employees within the City of Dubuque organization; perform entry-level clerical duties including answering telephones, bookkeeping, typing or word processing, office machine operation, and filing; and performing other duties as assigned.

The ideal candidate possesses the ability to follow a management style that is input oriented and values equity, problem solving and the development of partnerships; works effectively as a member of a team; and desires to be part of an organization that values service, people, integrity, responsibility, innovation, and teamwork. Strong organizational skills and attention to detail are essential. Strong computer skills including Microsoft Office applications as well as strong written and verbal communication skills, and problem-solving skills.

**DISTINGUISHING FEATURES OF THE CLASS:** Work in this class involves responsibility for the performance of administrative, secretarial, communication, policy, billing/ revenue, accounts payable and receivable, clerical duties, providing customer service; and assisting the administrative team. Employees in this class are required to exercise some independent judgment in this class.

Job Duties

+ Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

+ Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

+ Record personnel information; and information from meetings or other formal proceedings.

+ Deals with highly confidential and sensitive information pertaining to decision-making processes.

+ Maintain confidentiality of privileged information obtained in the course of work.

+ Schedule appointments and meetings.

+ Prepare documentation for contracts, purchase orders, budget transactions, or regulatory compliance; employee work schedules; informational or reference materials, research, and technical reports; and business correspondence across departments.

+ Assisting with month-end closing activities.

+ Manage tasks or contribute to committee or teamwork.

+ Draft and or proofread documents, policy, records, memos, or other files to ensure accuracy.

+ Respond to customer inquiries, problems or complaints.

+ Make travel, accommodations, or entertainment arrangements for others.

+ Participate in the City’s intercultural competency training and program.

+ Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

+ **Administrative/Clerical -** Knowledge of modern administrative, office and clerical procedures, systems, and equipment such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.

+ **Customer and Personal Service -** Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

+ **Active Listening** - Listening to others, not interrupting, and asking good questions.

+ **Deductive and Inductive Reasoning -** Coming up with general rules and answers from lots of detailed information and using them to solve problems.

+ **Computers and Electronics** -Knowledge of electronic equipment, computer hardware and software, including applications and programming.

Qualifications

MINIMUM QUALIFICATIONS:

+ High school diploma or equivalent; and

+ Experience or on-the-job training related to the duties of the position; or any combination of education and experience equivalent to the position qualifications.

PREFERRED QUALIFICATIONS:

+ College level work in accounting or business fields which includes courses in bookkeeping, accounting and/or payroll.

+ Experience working with a diverse workforce and population.

+ Customer service experience.

**FLSA (OVERTIME) STATUS:** Non-exempt

**SUPERVISORY STATUS:** None

**RESIDENCY REQUIREMENT:** Employee shall establish their principal place of residence within fifty (50) miles of the corporate limits of the city of Dubuque as soon as practicable after appointment, but within two years of appointment.

Primary Contact

214881

City of Dubuque Human Resources Department

Human Resources Department, Human Resources Department

563-589-4125

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$20.74 - $27.12 Hourly

Benefits

Health Insurance

Dental Insurance

Life Insurance

Retirement Plan

Paid Vacation

Paid Sick Leave

PTO (Paid Time Off)

Paid Holidays

Tuition Reimbursement

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

931

Job REQ #

\# Positions

1

Start Date

20250604

End Date

20250618

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City of Dubuque

About the Company

Whether at City Hall or out on city streets, our employees serve our residents, businesses, and visitors every day. Join the City of Dubuque team to be part of a high-performance organization dedicated to the community and to delivering excellent municipal services. We are input-oriented, see problems as opportunities, search for creative solutions, and work as a team to accomplish goals and build partnerships. At the City of Dubuque, your work is meaningful and supports the community.

The City of Dubuque values its employees and offers competitive salaries and benefits such as:

+ Health and Dental Insurance

+ 12 weeks of Paid Parental Leave

+ Paid Time Off and 11 Paid Holidays

+ Flexible Spending Accounts

+ Retirement Savings (IPERS)

+ Deferred Compensation Plan

+ Life and AD&D Insurance Coverage

+ Short-Term Disability

+ Employee Assistance Program

+ Tuition Reimbursement Program

+ Longevity Pay Starting After 6 Years of Service

+ Flexible Work Arrangements

+ Paid Time Volunteering

With positions in over 30 departments and divisions, your perfect career fit is waiting for you at the City of Dubuque. Ready to join our team? Visit www.CityOfDubuque.org/Jobs .