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We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Coordinator will work with Care Center of Excellence, Physician Management Resources (PMR), market leaders, external clients and HMO to establish, maintain and support outpatient utilization management in PMR and delegated utilization management in ChenMed Medical Centers.

Primary Duties and Responsibilities

Daily review of approved and pended outpatient requests for PMR clients and ChenMed Markets

Provide insights to the PMR team and Network Director and work with them to take action.

Facilitate a daily process to help redirect poorly supported requests by

Providing feedback to Humana, Careplus, Wellcare and Coventry and working through daily authorization requests when information is missing.

Create process for managing requests when patients need to see the primary care provider by coordinating with primary care provider and Market leaders.

Enable a member of PMR network or clinical team to reach out to authorization requester when deemed necessary.

Other responsibilities may include:

Drive the current delegated/non-delegated utilization management model to a sustainable and reproducible one dependent on market needs.

Travel as needed to PMR & ChenMed markets for training and support.

KNOWLEDGE, SKILLS AND ABILITIES:

+ Knowledge of medical terminology, CPT, HCPCS and ICD coding desired

+ An understanding of the company's patient population, including the complexities of Medicare programs

+ Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.

+ An understanding of the company's patient population, including the complexities of Medicare programs

+ Detail-oriented with the ability to multi-task.

+ Able to exercise proper phone etiquette.

+ Ability to navigate proficiently through computer software systems & use technology.

+ Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.

+ Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.

+ Spoken and written fluency in English; bilingual preferred.

EDUCATION AND EXPERIENCE CRITERIA:

+ High School diploma or equivalent required

+ A minimum of 1 year of referral experience in a healthcare setting required.

+ Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.

+ Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred

+ Healthcare experience within the Medicare Advantage population preferred.

+ Medical Assistant certification preferred

+ CPR for Healthcare Providers is preferred

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply