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Director, Trust Administration

Schwab’s Personal Trust Services (“PTS”) organization provides personal trust products and services to Schwab’s clients, including individual investors, beneficiaries, RIAs, and corporate fiduciaries. PTS products and services are provided through three separate legal entities; Charles Schwab Trust Company, Charles Schwab Trust Company of Delaware, and CS&Co. PTS products cover the full fiduciary, agency, and custody spectrum, including fiduciary trust administration and investment management, directed trustee, trusteed IRA, administrative agency, trust reporting, and trust outsourcing. PTS currently serves $35 billion in assets under management, administration, and custody, meeting the needs of over 1,000 independent RIAs and over 9,000 individual families.

The position of Director, Trust Administration is responsible for leading and supervising the management of trust administration consistent with applicable regulations, laws and industry standards for our two state-chartered retail trust companies: Charles Schwab Trust Company (“CSTC”) a Nevada state trust company, and Charles Schwab Trust Company of Delaware (“CSTCD”) a Delaware state trust company, while also acting as our Sr. Site leader for our Delaware location.

In this role you will:

+ Lead and supervise multiple trust administration teams in different geographic locations, and the execution of their duties, including pre- and post-acceptance reviews, annual administrative reviews, prudent exercise of discretion, interpretation of the governing document, and the administration of each trust in accordance with applicable laws, regulations, and the terms of the governing instrument.

+ Develop and maintain a high performing and highly engaged team, as measured by the Glint survey and employee attrition.

+ Create and provide training and support of team members for professional growth and to be compliant with required fiduciary standards.

+ Travel to other locations for business events, offsites, team engagement activities, and other activities as needed.

+ Oversee the teams overall performance and conduct annual performance reviews of direct reports.

+ Develop an Ultra High Net Worth administration team and collaborate with internal partners on the creation of new trust products.

+ Serve as the Chair of the discretionary distribution committee, providing oversight and effective challenge to ensure compliance with all obligations as a fiduciary. Collaborate with committee members and leadership to ensure all fiduciary oversight and reporting is documented.

+ Implement and ensure oversight of the team’s policies, procedures and controls. Including the oversight of all post acceptance and annual administrative account reviews for all trust products.

+ Prepare and present quarterly summaries of the team’s activities to Schwab leadership, the Personal Trust Fiduciary Committee and other forums as needed.

+ Partner with first, second and third line defense teams on compliance, audit, and operational risk items. Respond to all trust administration testing and monitoring questions from internal audit, regulators, compliance and risk management partners.

+ Oversee the timely and accurate execution of the team’s core deliverables and escalate any risk items to leadership.

+ Serve as the Sr. site leader for the Delaware Office location.

+ Attend and coordinate external personal trust events, including but not limited to, trust conferences, that highlight trust administration services.

+ Analyze, document, and optimize all trust administration processes to deliver an outstanding client experience, scalability, and efficiency in the delivery of personal trust fiduciary services as either full or directed trustee for clients of investor services, or as directed trustee in partnership with RIAs through advisor services.

+ Act as a senior leader within Personal Trust Services, helping to develop the business vision and strategy and leading the execution of relevant aspects of that strategy.

+ Help us build strong relationships with the Delaware state regulators and the Fed and ensure our compliance with all regulations.

What you have

+ 15+ years’ experience in personal trust, and 6+ years of proven success in a leadership role within trust administration or similar structure.

+ Bachelor’s degree or advanced degree, preferred.

+ Strong knowledge of the principles of trust administration and practical experience in administering trusts governed by Delaware and Nevada law, a plus.

+ Strong leadership and interpersonal skills with the ability to influence and drive alignment across diverse stakeholder groups.

+ Inspiring people leader skills with track record of empowering and actively fostering the growth and development of individuals.

+ Purpose driven leader who displays confidence and courage in business and talent decisions, actions, and communications with a shown ability to take decisive action when needed including championing ideas, position, or dissent.

+ Superior organizational skills and the ability to oversee multiple priorities without sacrificing quality or accuracy.

+ Excellent interpersonal and communications skills and the ability to deal effectively with a variety of people.

+ Highly motivated and a self-starter.

+ Strong emotional intelligence/maturity.

+ Experienced in effectively assessing, selecting, and developing talent for the firm; adept at providing balanced, direct, and measurable feedback to employees. Experience managing multiple priorities and supervising distinct teams with varied strengths.

+ Able to act decisively in making solid, informed judgment calls in response to both the technological and critical regulatory environment and the day-to-day business issues.

+ Thrives on initiating, building, and encouraging strong authentic relationships inside and outside the group; highly reciprocal; navigates and activates alignment across organizational silos.

+ Ability to work well with a diverse range of partners and proactive, can-do attitude.

+ Base Compensation: $180,000 - $250,000. Your compensation may be different. Talk with your Talent Advisor to learn more. In addition to the salary range, this role is also eligible for bonus or other incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan

+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

+ Paid parental leave and family building benefits

+ Tuition reimbursement

+ Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.