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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role supports as a primary client liaison and lead for executive/board level meetings for global pharmaceutical client. Work closely with client contact to understand and meet program objectives/outcomes. Must also be able to travel 25-40%.

What You'll Do:

+ Complete project timeline: establish a workflow schedule with client and suppliers to facilitate timely and accurate handling of all program details.

+ Use business program management system to run program from contract turn-over meeting to final bill completion.

+ Handle and negotiate any additional hotel needs, destination management company (DMC), air and all third-party contracts. Monitor attrition dates, cancellation policies to ensure contracted services are performed.

+ Communicate between Information Technology support and clients for web requirements on assigned programs.

+ Work with creative team to produce program materials.

+ Coordinate and possibly attend site inspections as needed. Conduct program debrief with client.

+ Work with accounting to complete final bill, review final billing prior to final invoicing to client.

+ Maintain accurate records, system input, and complete file management as outlined in Amex GBT M&E and client policies and procedures.

+ Evaluate program impact and reassesses objectives and outcomes, plan for continuous improvement.

+ Partner with designated team to communicate registration, air needs, status meetings and continuous communication throughout program.

+ Promote positive team environment as a positive role model.

+ Maintain proactive, positive, open line of communication with client to ensure understanding of expectations and client happiness.

+ Partner with third party suppliers to arrange their services.

+ Conduct regularly scheduled status meetings with client and partners from pre-launch through program operation and ensures program objectives are performed.

+ Lead VIP special projects and oversee VIP logistics.

+ May participate in client presentations as requested. Review processes and offer solutions/additions as needed.

+ Responsible for accurate program forecasting and updating business management systems with accurate financial information as needed.

+ Handle overall program budget, review, and audit all program related TOV billing for accuracy. Track and report expenses to clients and communicate changes on a consistent basis.

+ May initiate and reconcile supplier payments. Work with leader to forecast overall program financials and ensure monthly tracking for actual.

+ Monitor foreign exchange rates for sharp fluctuations which may impact the budget.

+ Assist in review of other Meeting Manager budgets. Work on special projects as assigned by team leadership.

+ May require travel to destinations worldwide, in support of client site inspections and/or program operations.

+ Keep tabs on industry standards and trends related to responsibilities. Handle multiple projects/demands effectively.

What We're Looking For:

+ **REQUIRED:** 5-7 years pharma meeting planning experience with at least 3 years supporting Executive level/C-Suite meetings.

+ 4-year degree preferred. CMP designation preferred.

+ Ability to communicate effectively and professionally with C-Suite level clients.

+ Ability to work accurately and timely – to meet deadlines.

+ Ability to be flexible and handle change well.

+ Demonstrate strong skills for technology and/or software solutions and analytical skills required.

+ Microsoft Word and Excel experience – Advanced level

+ Experience with meeting industry technology preferred (CVENT)

+ Advanced oral and written presentation skills required.

+ Present a polished and professional image consistent with organizational expectations.

Location

United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\_2023BenefitsAtAGlance\_Without\_Rates\_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

+ And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

**What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)