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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

As an Onboarding and Implementation Specialist at talech (a U.S. Bank company), you will be the primary point of contact for new customers, guiding them through a seamless onboarding journey. You will manage the full implementation lifecycle from kickoff to Go-live ensuring a white-glove experience that is timely, efficient, and aligned with customer goals. This role requires strong project management, customer success, and technical coordination skills to deliver high-quality onboarding for our SaaS-based POS platform.

You will collaborate with internal teams and external clients to ensure successful onboarding, training, and adoption of the talech solution. Your ability to build trust, solve problems creatively, and manage multiple priorities will be key to driving customer satisfaction and long-term success.

Basic Qualifications

+ Bachelor’s degree or three to five or more years of related experience

+ Strong organizational and time management skills

+ Excellent verbal and written communication abilities

+ Self-motivated, proactive, and able to work independently

+ Strong problem-solving and critical thinking skills

Preferred Skills/Experience

+ Experience in SaaS, POS, or technology-driven onboarding roles

+ Familiarity with the Retail and/or Restaurant industries

+ Experience with Salesforce or similar CRM tools

+ Background in customer service, operations, or logistics

+ Ability to manage multiple projects and stakeholders simultaneously

+ Experience with both hardware and software solution deployments

+ Strong interpersonal skills with a customer-first mindset

+ Exposure to training, enablement, or technical support functions

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.65 - $31.54 - $34.69

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.