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Employment Type:

Part time

Shift:

Evening Shift

Description:

Guest Services Rep - 20 hrs/week, evening shift hours [12p-8p, 1p-9p hours] need weekend availability*

Summary:

Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. Requires outstanding communication and problem solving skills, exceptional knowledge of the hospital’s mission and values as well as a passion for excellence. Displays a high energy, can-do attitude in a highly visible position requiring a professional presence.

Education

Minimum: High school diploma or equivalent combination of experience and education.

Preferred: Certification or Associates degree in healthcare, business, or related field.

Related Experience

Preferred: One to two years guest/customer services experience

Other Knowledge, Skills and Abilities

Minimum: Ability to work w/interruptions while maintaining an excellent customer focus.

Organizational and multi-tasking skills. Attentive to detail. Demonstrated experience with Microsoft office products (word processing, spreadsheets, database and presentation software). Professional presence and vocabulary. Pleasant and helpful demeanor. Interpersonal and positive. Self directed and ability to exercise independent judgment. Team player. Must be able to adapt to

frequently changing work priorities and be able to prioritize and balance the requirements of the

job.

Computer Competency

Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.

Physical/Mental

Minimum: Standing for long periods of time (up to 80% of shift). Ability to walk, bend and stoop. Use of computer, keyboard, and phone. Ability to push guest or patient in wheelchair

Job Duties:

Communicates, collaborates, and welcomes colleagues, patients, visitors, volunteers and families in a professional and helpful manner. Provides “Something More” to all guests.

• Provides wayfinding services and assists in escorting patients towards their destination. Knowledgeable on most of the campus departments and locations to provide accurate information and directions to patients, visitors, and families

• Empathetically assesses patient or visitor's needs and determines next steps to support their experience and safety (wheelchair assistance, escort needed, inability to comply to safety guidelines, masks, etc.). Recognizes and refers questions of a medical or personal nature appropriately.

• Follows screening guidelines to ensure appropriate access to the facility to all patients, visitors, and colleagues and

performs basic tasks, such as temperature screenings, for patients, visitors, and colleagues.

• Maintains a respectful work environment and cooperative relationships with colleagues, providers, vendors and

visitors. Approaches conflict in a professional, calm and constructive manner; escalates problem resolution to

manager or other identified resources, as needed and according to protocols and processes. Creates a positive

environment that promotes customer satisfaction.

• Ensures timely delivery of patient items – flowers, balloons, cards, personal belongings, etc. Assists patients to ensure

parking tickets are appropriately validated.

• Appropriately accesses and utilizes computer systems, such as SPOK, EPIC and Innquest, while abiding by HIPPA guidelines, to assist others as needed.

• Understands operating procedures, cash-handling processes, compliance reports and duties at all Guest Services locations.

• Assesses and retrieves daily supplies needs from the main supply for daily designated location and maintains a clean

environment through routine cleaning of entrance and screening tables on a routine basis.

• Maintains a professional image in work area and appearance, consistent with the standards established for Mercy Health Saint Mary’s and Trinity Health.

• Performs other related duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran