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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Card IVR Product Owner is accountable to drive operational platform management across products and their related ecosystems. Operates in an agile operating model delivering agility at scale, innovation, operational efficiency, and regulatory compliance. Partners closely with customers (internal and external), the business line(s) and Agile teams to drive the evolution of the assigned product(s) with little to no coaching from leadership. Maintains and refines product backlog. Creates user stories and acceptance criteria and prioritizes all stories to ensure work focuses on those with maximum business value that align with product strategy. Acts as primary liaison between the business and Agile teams, ensuring the teams understand vision for the products. Works closely in a hands-on style with development team including addressing daily prioritization needs, providing real-time feedback and answering questions on an ongoing basis with limited coaching from leadership. Independently, works with Product Management to set release dates, determine when sufficient value has been delivered to release to market, understand tradeoffs between schedule, scope and budget and communicates this information to the organization. Employs product management practices and tactics including customer research, data and analytics, and market research.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience

• 3+ or more years of related experience

Required Skills/Experience:

• Experience with AWS Connect -IVR

• Experience with Scrum AGILE ways of working

• Experience with Writing Capabilities and Stories

• Create and refine Agile Stories

• Experience with Do-it Together (DIY) Contact Center Servicing

• Experience with JIRA

• Well-developed ability to collaboratively develop and evolve a product backlog

• Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work

• Thorough understanding of the Lean/Agile mindset

• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams

Preferred Skills/Experience:

• Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

• Well-developed verbal and written communication skills

• Proficient computer navigation skills

_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days._

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $94,010.00 - $110,600.00 - $121,660.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.