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Customer Support Coordinator
- Trinity Health (Des Moines, IA)
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Employment Type:
Full time
Shift:
Description:
**Please note that this position is located at the main hospital**
What you will do:
+ Provide support to users on all approved computer applications and hardware.
+ Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT and other Medical Imaging information system users.
+ Maintains ongoing technical expertise on computer products
+ Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACS systems, as well as procedural problems.
+ Manage report distribution during system downtime. Facilitate any report clean up after downtime.
+ Prepare addendums for radiologists _._
Qualifications:
+ High School diploma or High School equivalency
+ Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.
+ Two years of experience in a customer service environment preferred.
+ Two years working in a Medical Imaging environment or other healthcare organization preferred
+ Working knowledge of PACS software preferred.
+ Working knowledge of clinical health care information systems is preferred (patient management, nursing orders, patient account, etc)
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
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