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Overview

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

8:30a-5p / Full Time / 40hrs

Description

Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.

RESPONSIBILITIES:

+ Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ).

+ Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.

+ Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues.

+ Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.

+ Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.

+ Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.

+ Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs.

+ Adapt to Business Needs: May float or travel to other areas or locations as needed.

+ Additional Responsibilities: Other duties may be assigned as required.

Required Competencies:

+ A welcoming demeanor to create a positive first impression.

+ Empathy and compassion when interacting with patients and their families, ensuring they feel valued and cared for.

+ A strong customer service mindset focused on meeting patient needs.

+ Critical thinking skills to assess and resolve issues quickly.

MINIMUM QUALIFICATIONS:

+ High school diploma, GED, or equivalent preferred.

+ Must be at least 18 years of age and authorized to work in the United States.

+ Proficiency in English, with strong communication skills.

+ Strong interpersonal skills with the ability to work collaboratively in a team environment.

+ Basic digital literacy and comfort navigating software applications.

+ Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.

+ Successful completion of software training upon hire.

+ Excellent attendance and reliability.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

**Division** _The Emory Clinic_

**Campus Location** _Atlanta, GA, 30322_

**Campus Location** _US-GA-Atlanta_

**Department** _TEC Neurosurg Administration_

**Job Type** _Regular Full-Time_

**Job Number** _144432_

**Job Category** _Clinical & Nursing Support_

**Schedule** _8:30a-5p_

**Standard Hours** _40 Hours_

**Hourly Minimum** _USD $16.25/Hr._

**Hourly Midpoint** _USD $21.12/Hr._

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.