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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The ITAM Solutions Consultant (SC) is responsible for developing ITAM-related sales opportunities within the allocated sales territory or customer accounts. ITAM services and deliverables are not all direct revenue-generating; the terms “customer” and “prospect” are expanded to include both revenue and non-revenue-generating ITAM activities.

The ITAM Solutions Consultant will be a point of contact for prospective customers of ITAM services and tools. The SC will prospect, develop, and proactively drive new sales opportunities and support marketing activities for ITAM services and will manage the “pipeline” of prospective customers to assure full utilization of resources and continual expansion of the customer base. The SC will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to assure the customer’s expectations are reasonable, that deliverables are within the capabilities of the organization, and that ongoing relations with the customer are continually expanding and improving. The SC is also the key owner of customer engagements to ensure delivery of services to the customer’s expectations and satisfaction.

Role Description

+ Actively promote the sale and adoption of all ITAM Services including but not limited to Managed, Baseline, Hardware, Process, and Consultancy Services within both the SHI sales team and direct with SHI customers.

+ Work as part of the ITAM sales team provide sales support to the ITAM Solutions Specialists, working as a team to ensure a positive customer experience and sales outcome.

+ Support the allocated sales region/territory/accounts to promote and develop the adoption of ITAM services and ISVP partners.

+ Own the financial number for the allocated sales territory or accounts, it is a requirement to meet or exceed all financial and management targets.

+ Engage and work proactively with ITAM Customer Success to ensure smooth handover of customers as well as supporting the ongoing relationship with our customers.

+ Create customer proposals and statements of work for ITAM services.

+ Complete responses to RFIs/RFPs/RFQs for ITAM services.

+ Travel for customer-facing, department, vendor meetings, and ITAM educational seminars or events.

+ Create and manage multi-year sales plans to ensure that all personal and business targets are met or exceeded.

+ Report Pipeline on a specified cadence to the Director - ITAM Sales, accurately forecast future sales and forming sales plans to adapt to constant shifts in the marketplace.

+ Interface with pre-approved and selected ITAM Select Vendor Partners to promote and support their ITAM services and initiatives.

+ Stay current on all changes/updates to product entitlements that could affect ITAM/SAM services; this includes but is not limited to collaborating with the SHI Licensing department, direct communication with vendors/manufacturers, participating in license and ITAM online communities

+ Collaborate with SHI’s Services departments to target Service opportunities with ITAM/SAM components.

+ Manage general projects assigned by Director – ITAM Sales.

+ Present ITAM related presentations to customers at SHI Summits

Behaviors and Competencies

Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, and influence others in significant situations.

Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.

Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

Skill Level Requirements

• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate

• Comprehensive understanding of the IT lifecycle to ensure efficient management and optimization of resources. - Intermediate

• The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Intermediate

• Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions. - Intermediate

• Knowledge in managing and optimizing Microsoft volume licensing agreements and operations to ensure compliance, cost-effectiveness, and alignment with organizational needs. - Intermediate

Other Requirements

+ Bachelor’s Degree or equivalent preferred, as well as a minimum of 2 years of experience within the IT Asset Management field

+ The ITAM Solutions Consultant will be experienced in selling and promoting ITAM, SAM, Consultancy, or Services

The estimated annual base pay range for this position is $65,000 - $115,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status