"Alerted.org

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced **IT Support Specialist** to support our growing **central team.** The position is located in-person in **Alexandria, LA.**

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

+ Collaborate with business stakeholders to understand their technology needs and objectives. Document and analyze these requirements to recommend suitable IT solutions.

+ Develop system design and specifications, including data models, architecture, and functional specifications for software or hardware solutions.

+ Evaluate and recommend new technologies, tools, and software to improve the efficiency, security, and effectiveness of IT systems.

+ Assist in software development and programming tasks as needed, especially in cases where custom solutions are required.

+ Diagnose and resolve hardware, software, and network issues. Provide support to end-users and helpdesk teams in resolving technical problems.

+ Conduct testing and quality assurance activities to ensure the reliability and functionality of IT systems. Identify and address defects and issues.

+ Create and maintain documentation, including technical specifications, system configurations, and user manuals.

+ Monitor and enforce IT security policies and compliance with industry standards and regulations, such as GDPR, HIPAA, or other relevant laws.

+ Analyze data to provide insights and reports that can support decision-making processes and business objectives.

+ Provide training and guidance to end-users and technical support teams on IT systems and applications.

+ Collaborate with vendors and external service providers to evaluate and procure IT products and services.

WHAT YOU WILL BRING TO THE TEAM:

+ Bachelor's degree in Computer Science, Information Technology, or a related field.

+ Strong technical skills and knowledge of various IT systems, software, and hardware.

+ Proficiency in programming languages, database management, and network protocols.

+ Project management skills and experience.

+ Excellent problem-solving and analytical abilities.

+ Strong communication and interpersonal skills.

+ Knowledge of industry best practices, security protocols, and compliance requirements.

+ Relevant certifications (e.g., CompTIA A+, Network+, or Certified Information Systems Security Professional (CISSP)) may be required or preferred.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

_NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified._ _Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._

_Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”_

_\#LI-AH1_