"Alerted.org

The Opportunity

We are seeking a Senior IT Business Analyst to learn and grow with our team! This unique role will have you based in Toronto - Canada or Boston - USA supporting our transformation journey in our Global High Net Worth (GHNW) business. Our GHWN business is in the middle of a three-year transformation journey to build out a new technology platform to support our international broker business as it expands across Asia and other jurisdictions. We are close to have a major implementation of a Salesforce platform to transform our New Business and Underwriting solution, and multiple initiatives are in progress with new system implementations in the areas of **Policy Administration** , Compensation, Customer/Broker Servicing portal, Correspondence and other areas required to build the new digital platform for the business.

You will collaborate with various partners to elicit and understand business needs. You will be instrumental in making recommendations to build and deepen user stories to address problem statements and deliver value to our end customers.

Your positive approach, ability to be flexible to shifting priorities and creativity rooted in analysis will help you navigate this exciting and growing business. We are looking for passionate, motivated individuals to join our team’s exciting journey as we grow, pioneer, and innovate.

Work arrangement: Hybrid - 3 days in office, 2 days from Home

Work location: Toronto – Canada (highly preferred) or Boston - USA Office

Work timings: This role will require to be on call with Manulife Asia team early AM EST and/or evening EST hours on a regular basis

Position Responsibilities:

• Liaise with business partners to analyze sophisticated/complex problems and understand business and technical goals and objectives.

• Support the development of a three-year transformation roadmap for the GHNW business across all areas of the business operations.

• Perform analysis, identify root cause of problems, and contribute to development of technical solutions.

• Collaborate with the Product Owner and Scrum team to translate business objectives into Epics, Features, and detailed User Stories.

• Translate Life insurance product specifications into technical requirements.

• Work with various teams (business, internal and external vendor, where applicable) to ensure that technical solutions and product increments are in accordance with the business needs.

• Produce high quality user stories and acceptance criteria which support technical and business requirements.

• Efficiently handle contending priorities and navigate within ambiguity.

• Develop new processes and upgrade existing workflows aligned to business and technical strategy.

• Continuously grow and develop analytical capability and contribute to advancements and innovations within the practice.

• Understand testing requirements and build and support test planning and execution to validate that system solutions meet the business requirements.

• Identify emerging market and industry trends.

• Actively involved in communities of practice to bring industry standard methodologies to teams.

• Foresees problems instead of solving them, recognizes the needs for flexibility and diverse solutions.

• Ability to understand the political landscape and informal hierarchy.

• Able to demonstrate high level of individual engagement and act as a catalyst for driving engagement for team/department.

Required Qualifications:

• At least 8+ years IT experience

• At least** **5+ years working experience, as a Technology Business Analyst preferably in financial services supporting medium to large size projects.

• **Must have e** **xperience in Policy Administration and/or Illustration System** **.**

• High level of discipline knowledge and understanding of area of practice.

• Knowledge of system design and of the techniques used in the analysis and testing process.

• Demonstrable ability to work independently, as well as collaborate and partner in a team environment with geographically dispersed Business partners and peers.

• Ability to efficiently support activity on multiple initiatives in parallel.

• Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods.

• Constantly learns from both success and failure and is keen on experimenting with emerging technologies.

• Strong organizational and problem-solving abilities that enable you to handle through creative abrasion.

• Agile team experience where responsibilities include the planning and delivery of user stories in an Agile SCRUM environment.

• Strong verbal and written communication; efficiently articulates technical vision, possibilities, and outcomes.

Preferred Qualifications:

• **Experience in New Business and Underwriting for Life Insurance and Protection products.**

• Experience working with off shore development teams and in a distributed team organization.

• Insurance Industry knowledge/experience particularly in High Net Worth product and broker solution space.

• Open to working unorthodox hours to accommodate different time zone (specially Asia).

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [email protected] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.