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How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

The Field Engineer responsible

for a broad scope of operational support and install, move, add, and change

(IMAC) requests supporting the IT infrastructure in office environments,

reservation centers, and airport locations.

Responsibilities

+ Responsible for implementation and support ofdesktop devices, applications, peripherals, telephone systems, networkdevices, airline specific equipment (Kiosk, Flight Information DisplaySystems, Ramp Information Display Systems) and multiple server platforms.

+ Perform, as specified in the Service Request, thephysical relocation of any IT infrastructure devices (PC workstations,peripheral devices, phones, network routers, airport devices, etc.).

+ Perform upgrade services (adding to or changing aworkgroup computer, workgroup peripheral, or software) as specified in theService Request.

+ Verify the asset in accordance with Delta policyprior to the move.

+ Update asset management systems.

+ Troubleshoot and resolve all hardware andsoftware problems supported by Field Operations.

+ Connect with the Field Planning and ProjectManagement organization. Duties may include research, providing input intowork requests, and occasional assistance with site surveys.

+ Perform preventative maintenance on operationaldevices.

+ Coordinate external vendor services.

+ Install, customize, maintain, test, andtroubleshoot operating systems and other systems software

+ Provide on-site, and on-call 7x24x365 support, asneeded.

+ Provide technical support, as needed, to theenterprise.

+ Configure, install, maintain, test, andtroubleshoot hardware systems

+ Perform root cause analysis to quickly recoverfrom service interruptions, and to prevent recurring problems.

+ Implement changes to platforms with minimalimpact to the business by following enterprise standards and procedures.

+ Coordinate activities with internal/externaltechnology owners/service providers

What you need to succeed (minimum qualifications)

+ At least 0-2 years of experience in IT infrastructure, engineering or Basic Network/server and application knowledge (MS Office, Outlook, etc.).

+ Troubleshooting skills (hardware/software) and NT workstation and peripheral knowledge. The ideal candidate will have the above plus A+ Certification. Ability to move, on a periodic basis, large equipment that weighs at least 30 pounds.

+ Ability to provide on-site, and on-call 7x24x365 support, as needed.

+ Must have valid driver’s license.

+ Previous airline experience is ideal.

+ Ability to work within a team environment.

+ May require overnight travel

+ High School diploma, GED or High School Equivalency.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Communication Skills - The ability to communicateverbally and in writing with all levels of employees and management,capable of successful formal and informal communication, speaks and writesclearly and understandably at the right level.

+ Integrity and Trust - Involves being widelytrusted, being seen as a direct, candid individual, can present theunvarnished truth in an appropriate and effective manner, keepsconfidences, admits mistakes, and doesn’t misrepresent him/herself forpersonal gain.

+ Partnership - Involves working well in acollaborative setting, supporting work team by volunteering for andcompleting assignments, acting as a positive team member by chipping intodiscussions, developing, and maintaining both formal and informalrelationships enterprise-wide, defines success in terms of the entire teamthrough mentoring and knowledge transfer.

+ Technical Expertise - Involves demonstrating adedication to growing knowledge and skills in current technical/functionalarea, keeping up to date on technical developments, staying advised as toindustry practices, knowing how to apply relevant technical processes toappropriate business needs.

+ Dedication - Involves demonstrating a desire todedicate time and energy to accomplish goals, tasks, assignments, etc.

+ Flexibility - Is open to change, enjoys thechallenge of unfamiliar tasks, anticipates and adjusts to problems androadblocks, is not thrown off when things change, can flex to futureconsequences and trends appropriately.

+ Patience - Involves listening and checking beforeacting. Is tolerant with people and processes, tries to understand thepeople and the data before making judgments and acting, sensitive to dueprocess and proper approaches.

+ Problem Solving - Uses detailed logic and methodsto address difficult problems with effective solutions, probes allfruitful sources for answers, can see hidden problems, is excellent athonest analysis, looks beyond the obvious and doesn’t stop at the firstanswer.

+ Task Management - Delivers quality work on time,translates planning into action by following applicable establishedprocedures or methodologies, proactively monitors and controls task statusby collecting and analyzing task data to anticipate and address barriers,appropriately communicates, and resolves or escalates any problems thatarise.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

+ 10 paid holidays per calendar year

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave

+ Non-birthing parents are eligible for 2-weeks of paid parental leave

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

+ Domestic and International space-available flight privileges for employees and eligible family members

+ Career development programs to achieve your long-term career goals

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

+ Recognition rewards and awards through the platform Unstoppable Together

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Pay Range: $25.53-$73.46 per hour

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here