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Description

Do you want to work on planetary scale creating and maintaining customer-focused security related content for technical and non-technical audiences? Are you skilled at collaborating with service and operational teams to optimize and maintain both internal and external facing user guides, process guides and application configuration documentation? As a member of the AWS Security Incident Response service team, you will Work directly with development teams and stakeholders [cross-functional engineering disciplines; incident response and compliance to produce world-class content.. The Global Services Security (GSS) team, part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Key job responsibilities

• Collaborate with service and operational team to optimize and maintain both internal and external-facing user guides, process guides, and application configuration documentation while maintaining a high bar for quality.

• Triage user feedback and take action to prioritize feedback.

• Create and maintain integrated help content and training on the Amazon training service consoles.

• Work with internal and external stakeholders to conceptualize and develop content that aids in user adoption of supported services. This can include user documentation, graphics, training material, or interactive storyboards.

• Create, maintain, and edit content for a global and technically diverse audience.

• Manage all aspects of the documentation process: planning, testing, maintaining, and delivery.

• Use metrics to identify underperforming content and develop plans for improvement.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor’s degree in English or related field, or have 5+ years equivalent industry or military experience.

• 5+ years as a technical editor or writer of technical documentation.

• 5+ years of delivering content publication plans or managing multiple projects.

• 3+ years using XML for web content.

• 3+ years using e-learning content management tool(s).

Preferred Qualifications

• Experience working on technical content for developers, DevOps professionals, and end users.

• Experience working with technical customer service organizations.

• Familiarity with Product Lifecycle Management (PLM) software and Product Development Process.

• Experience with writing and publishing technical whitepapers.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.