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Description

AWS Enterprise Network Engineering team is looking for an experienced Network Development Manager to lead the Office Network Engineering team. They will play an instrumental role in evolving the Enterprise network for Amazon's offices globally.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Network Development Manager, you will be leading the Office Networking Engineering team that is responsible to design and build the next-gen Enterprise networking solutions for all Amazon offices globally. You will be part of the overall Enterprise Networking and Safety Systems (ENSS) Organization in the broader Backbone, Enterprise and Regional Engineering (BERE) Organization.

Amazon’s network is a key differentiator for Amazon Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon, including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers. Are you ready to own the network availability for the largest cloud network on the planet? With Amazon Web Services, our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate across all of our services, it is our responsibility to maintain that quality and reliability. We look for innovative ways to automate the operation of our network and drive complex issues to resolution.

As part of this Network Development Manager role, a successful candidate will be responsible for managing one of our global teams aligned with one of our network fabrics. Direct reports will include Network Development Engineers who own design and optimization of the future state of the global Amazon network. The team is also responsible for deep-dive and root-cause analysis of events which impact our customers ensuring that we improve our processes and designs in order to avoid customer impact in the future. AWS leaders are highly-technical and understand their environment to accurately represent operational issues and exercise high judgment during high severity events. As the manager of one of our Topology teams, successful candidates will be responsible for setting and delivering on the strategic vision for the team.

Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

Key job responsibilities

Operational Excellence

As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating processes and procedures to improve efficiency in our day-to-day tasks and projects. You will drive standards across the network and ensure that we are fully compliant to those standards and policies. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

Network Measurement

As a Network Development Manager, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our issues, network capacity, vendor equipment/failures analysis and network performance.

Performance Management/Team Health

You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling of a 8x7x365 operational rota.

Incident/Change Management

You will be integral to developing and improving incident and change management within the Networking space. Responsibilities include driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the Amazon platform and customer base.

Recruiting and Hiring

You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

Automation

You will be heavily involved in driving the team to analyze day to day operations in order to identify new automation opportunities. This will include helping our software teams in Networking understand our requirements and drive their roadmaps to ensure that our network engineers are able to directly create new automation tasks directly within those software frameworks rather than relying on other teams to deliver them.

Goal Setting and Delivery

You will directly own defining and delivering strategic goals for your team and for the wider Topology team. As part of this responsibility, you will be expected to communicate goals to the team, align the necessary resources, and communicate status to the wider leadership team.

A day in the life

The Office Networking Engineering team is responsible for the development, delivery and lifecycle support of the Office Networking Engineering products used across offices globally.

The Backbone Enterprise and Regional Engineering (BERE) organization has a wide range of responsibilities: we work with internal partners to develop and implement the next gen platforms along with the tooling ecosystems to support with these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. As our network is one of the largest in the world, there is no blue print at our scale allowing our engineers to develop solutions to the complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events.

About the team

Within AWS Networking, the Backbone Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations.

BERE provides the massive scale required to support our AWS customers and internal services, via a network that grows by 70% annually. In addition, they have teams that are responsible for the design and operation of our global corporate office and data center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers.

About AWS

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Bachelor’s Degree in Computer Science or relevant experience.

- 5+ years of relevant engineering experience.

- 5+ years people management experience or relevant leadership experience, managing a team of 8+ individual contributors.

- 3+ years of past experience with network engineering either as a manager or individual contributor.

Preferred Qualifications

- Working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting).

- Experience representing your team/technical area to senior management.

- Experience contributing to the creation and implementation of high quality, high volume recruiting plans.

- Experience presenting root cause analysis and error correction from operational events to senior management.

- Working knowledge and experience of developing operational metrics.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,300/year in our lowest geographic market up to $272,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.