• Customer Feedback Program Coordinator

    Adecco US, Inc. (Fountain Valley, CA)


    Adecco is seeking a **Customer Feedback Program Coordinator** to join a fast-paced, evolving team dedicated to improving dealer performance and enhancing the overall customer experience. This role supports customer feedback initiatives and survey integrity programs, requiring strong communication, analytical skills, and a proactive mindset.

    Key Responsibilities:

    + Collaborate with management to enhance sales and service operations through standards, procedures, and tracking tools

    + Analyze customer feedback and investigate concerns; draft internal communications summarizing findings

    + Write clear, professional emails to senior leadership to communicate escalated issues

    + Serve as a subject matter expert on the survey interference and unusual activity programs

    + Maintain process documentation and manage regional tracking lists, contact reports, and signed forms

    + Support training and collaboration with field representatives on survey procedures and interference protocols

    + Leverage AdobeSign to issue interference strike letters and maintain related records

    + Follow and improve established processes, ensuring consistent and timely handling of survey irregularities

    Required Qualifications:

    + 2–3 years of relevant experience in customer service, process improvement, or administrative program support

    + Exceptional written and verbal communication skills

    + Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)

    + Experience in automotive or dealership environments is preferred

    + Familiarity with dealership systems and terms (e.g., ROs, RDRs, Warranty, DMS) is helpful but not required

     

    This position is being recruited for by one of our Centralized Delivery Team and not your local branch. For instant consideration for this role apply today with your updated resume!

     

    **Pay Details:** $32.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance