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Help Desk Technician

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Help Desk Technician

Salary

$43,084.00 Annually

Location

Lansing, MI

Job Type

Unclassified

Remote Employment

Flexible/Hybrid

Job Number

0317-08-2025

Department

Legislative Council

Opening Date

06/02/2025

Closing Date

6/15/2025 5:00 PM Eastern

Bargaining Unit

N/A

+ Description

+ Benefits

Job Description

This team member works as level one technical support for Michigan Legislative Service Bureau (LSB) employees to report computer hardware, software, peripheral, and telephone related issues/service requests. This position shares responsibility for creating the initial ticket for the issue as well as the initial triage. As necessary, this person will escalate tickets to second and third level support team members. Work is performed in a team-oriented atmosphere in a moderately complex networked environment.

The LSB Information Services Division is part of the Michigan Legislative Council and provides the Michigan Legislature with voice and data computer systems, including consolidated chamber automation, bill drafting tools, and maintenance and monitoring of the legislative network infrastructure.

Work hours are Monday to Friday, 8:30 am to 5:00 pm (37.5 hours per week) in Lansing, MI. This position provides on-site support five days per week. There may be opportunities for a hybrid work schedule after the first 30 days of work, depending upon the schedule of the Legislature.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/HelpDeskTechJune2025.pdf)

Required Education and Experience

+ Proven experience and ability to troubleshoot issues in a Microsoft Windows environment required. Similar experience in a Mac environment preferred.

+ Intermediate to advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint.

+ Previous help desk or call center experience preferred.

+ Technical certification, such as CompTIA A+, or comparable experience.

+ Well versed in the use of OneDrive and Teams

+ Associate degree in computer information systems, business or equivalent.

+ Two years’ experience in customer service, computer support or equivalent.

+ Excellent interpersonal and communication skills, with ability to maintain a positive professional work environment.

+ Excellent organizational skills, with ability to research, analyze, and document complex business processes and technical solutions ensuring accurate and efficient problem resolution.

+ Demonstrates proficiency in using remote desktop tools and remote troubleshooting techniques to resolve user issues efficiently.

+ Experience with ticketing systems (e.g., ServiceNow, Genuity) and workflow management, ensuring proper documentation, tracking, and resolution of support requests

Additional Requirements and Information

Online applications only are being accepted through the State of Michigan’s NEOGOV job posting website at https://www.governmentjobs.com/careers/michigan.

Applicants must include the following three items as separate attachments in the online application for full consideration:

+ Cover letter outlining interest and qualifications.

+ Resume.

+ A copy of college transcripts.

The deadline to apply is 5:00 pm on Sunday, June 15, 2025.

The Legislative Council is a nonpartisan legislative information and service agency. This is an unclassified, non-Civil Service position in State government. All Legislative Council employees are considered “at-will,” except for LSB Printing Division union members. Employees are required to be non-partisan and maintain confidentiality.

This job is located at Boji Tower, 124 W. Allegan Street, Lansing, Michigan.

For questions, call the Legislative Service Bureau Human Resources Office at (517) 373-9643.

For technical support with your application, call NeoGov Live Applicant Support at (855) 524-5627.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment benefits include everything from health insurance to retirement income and are worth about 40% of your salary. Employee premiums shares are required for most insurances.

This page gives a brief explanation of some of the benefits that are provided by the Legislative Council. See details on these and other employment information.

Leave Time

Full-time employees receive between 15 and 35 vacation leave days per year and13 sick days per year.

Holidays

Legislative Council employees receive 13 scheduled holidays each year.

Alternative Work Schedules

Flexible work schedules are available in some jobs. Flexible schedules may be limited to certain time periods per year.

Insurance and Other Benefits

Insurances include health, vision, dental and life. Employees also have the option to purchase voluntary insurances for additional life, accidental death, long term disability, long term care, and legal services, to name a few. Premiums vary for these insurances. Flexible spending accounts for medical expenses and child care are also available.

Deferred Compensation

Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). Employees decide the amount deducted from each paycheck.

Retirement

Employees receive a minimum 4% state contribution toward their defined contribution retirement fund. If an employee elects to contribute more, the state will match that percentage (up to 3%).

Employer

State of Michigan

Department

Legislative Council

Address

[email protected]

124 W. Allegan Street, 4th Floor

Lansing, Michigan, 48909

Phone

517-373-0212

Website

http://council.legislature.mi.gov/CouncilAdministrator/Index

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