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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

+ Medical: Multiple plan options.

+ Dental: Delta Dental or reimbursement account for flexible coverage.

+ Vision: Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement: Competitive retirement package to secure your future.

Responsibilities

The Patient Relations Coordinator works in a healthcare concierge setting, serving as the key point of contact between department leadership, enterprise development office, and our esteemed domestic and international patients, including benefactors, trustees, and high-profile individuals. This role involves assisting and liaising between clinical departments, administrative teams, development officers, patients, and their family and friends by coordinating and facilitating their overall patient journey. The coordinator is responsible for ensuring patient itineraries are complete, with all scheduling and navigation needs accounted for. Coordinators will be required to work on multiple systems including Epic, CRM, Microsoft 365, and other applications as assigned. Additionally, coordinators will be required to carry a Mayo Clinic mobile phone that will be accessible to patients, development officers, and Mayo Clinic staff.

The Patient Relations Coordinator strives to deliver outstanding patient experiences and addresses any service recovery needs. Coordinators need to be discreet, professional, polished, highly organized, and confident interacting with individuals at all levels of the organization. This role is ideal for someone who thrives in a concierge environment and takes pride in delivering top-tier service with every interaction. Adherence to ethical, compliance, and regulatory standards is mandatory for this position. Availability to work weekends, evenings or holidays is also required.

Qualifications

High school diploma or GED and 8 years of experience in a healthcare or in a high-touch customer service field; or an associate's degree with 5 years’ experience in a high-touch customer service field; or bachelor's degree with 2 years’ experience in healthcare or in a high-touch customer service field.

Requires excellent oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view. The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through. Must possess the ability to inspire trust and confidence and communicate effectively with internal and external audiences. Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. The ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Must be proficient in information technology, MS Office products, and clinical applications. An understanding of a complex healthcare system and the philanthropic process is desirable. Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility. Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.

Exemption Status

Nonexempt

Compensation Detail

Experience and tenure may be considered along with internal equity when job offers are extended.; $27.44 - $41.16 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday – Friday 8am – 5pm, may vary based on customer needs

Weekend Schedule

On-call, rotational basis

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Casie Johnson

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.