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Description

This is a global, highly visible role, and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX) organization. As a Sr. TIPM, you will be the MSP CX functional leader for strategy development, business planning, developing and implementing mechanisms to create efficiencies in reporting on robotics deployment & support projects across multiple and competing workstreams.

This detail-oriented leader will wear many hats, as a business liaison working across other teams at Amazon, and as a thought leader and business partner for MSP CX. This leader will work closely across multiple leadership teams such as the MSP Product team, ACES, RME, Operations, and our partners from Finance, HR, Legal, and recruiting to ensure we structure, prioritize, and track programs that execute on our vision. The candidate will shine in ambiguous situations, navigating between the details and big picture, and playing the primary role of owner of our organization’s most visible documents including: monthly and quarterly business reviews, annual operating plans, 3-year vision plans, and the supporting artifacts, including but not limited to Plan of Record, Capacity Planning for General Availability technologies, Resource planning and Resource management. The candidate will partner with the leadership team to develop and drive operational processes (Business Reviews, Finance and Operations, Goal Management), technical programs (ability to understand complex technology-driven initiatives and programs), assist with communications programs (All-Teams meetings, newsletters, internal communications), and have a general ownership of the organization’s business cadence.

The ideal candidate influences successfully at all levels, thinks strategically, is a talented writer and a strong organizer, takes initiative, and operates effectively across many teams. The right candidate will possess a strong technical program management and process excellence background, will have demonstrated experience leading large, complex initiatives that involving multiple technologies, teams, and cross-functional processes. The candidate sees around corners, is biased for action in ensuring the team is set up for success in achieving our goals, and earns trust with MSP CX team and other stakeholders. You will leverage business acumen, leadership experience, technical skills, and influence over authority to promote alignment and deliver data driven results. You will be asked to lead & manage high-level meetings and write executive reports for Sr. Leaders in Robotics and Deployment organizations. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. You will anticipate bottlenecks, escalate effectively, anticipate and make trade-offs, and balance the business needs versus technical constraints. The ability to take large, complex projects, break them down into manageable pieces, develop functional specifications, and deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, ability to employ scalable mechanisms, and leadership are essential to success in this role.

Key job responsibilities

• Prepare and drive weekly, monthly, quarterly, and annual business updates and plans such as 3YP, OP1/OP2, QBR, MBR, WBR, staff meetings, etc. in partnership with management. Identify potential risks and opportunities, and surface insights to management to improve the health of the business

• Standardize and scale best practices and learnings across the organization

• Act as a business partner to the MSP CX leadership team, providing insights to help shape the strategy of the business

• Ensure implementation and execution of auditing and operating mechanisms, including tracking goals, escalations, forward looking program needs, review of VP+ documents

• Drive best practices in headcount planning and resource allocations. Ensure resource (budget and headcount) adherence across MSP CX

• Develop the Capacity Planning Program roadmap across the MSP CX Organization that can proactively scale to customer demand in the coming years. Work with operational stakeholders to drive execution to the plans. Highlight misses, direct appropriate closure actions within MSP CX

• Assist MSP CX Director in developing and delivering key communication to the broader organization including email, Town Hall meetings, newsletter content, etc. as it relates to strategy and planning

• Align and execute agenda/topics for leadership offsite meetings

Basic Qualifications

5+ years of technical product or program management experience

7+ years of working directly with engineering teams experience

3+ years of software development experience

5+ years of technical program management working directly with software engineering teams experience

Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.