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Overview

Ensure the accurate and timely capture, validation, and processing of remittances, including checks, money orders, and cashier's checks, from various sources and systems. Verify the authenticity of transactions, process them accurately, and confirm that funds are correctly allocated and deposited into the appropriate accounts. Perform complex and varied duties requiring moderate analysis and limited latitude, adhering to Navy Federal Credit Union mail safety protocols, check negotiability standards, and check fraud procedures. Research multiple platforms and resources to ensure remittance and check processing comply with internal policies and federal regulations. Use appropriate levels of authority to make independent, mission-critical decisions related to processing remittances, returns, potential fraud detection, and hold requirements, while collaborating with others. Work under direct supervision.

Responsibilities

+ Sort, scan, validate, and process remittances from various sources accurately and timely

+ Review and verify incoming documents to mitigate fraud risk

+ Follow Navy Federal Credit Union safety protocols and check fraud procedures

+ Monitor operational priorities, including time in system, production goals, and service level targets

+ Assess the negotiability of financial instruments and escalate as necessary

+ Verify transaction authenticity and allocate funds in compliance with federal and organizational policies

+ Evaluate risks associated with remittances and process or escalate accordingly based on channel

+ Make independent and informed decisions on special handling for deposits/payments within federal regulations and policies

+ Identify and seek guidance for compliance issues then make recommendations to minimize risk.

+ Research member accounts and determine fund allocation for remittances and deposits

+ Work independently under moderate supervision, maintaining timeline sensitivity

+ Communicate effectively with internal partners to resolve member issues

+ Manage multiple tasks, including adhering to safety protocols in processing remittances and logging items across systems

+ Create accurate member-facing correspondence, including image replacement documents and regulatory notifications

+ Stay updated on industry trends relating to processing procedures and technology

+ Recommend improvements to enhance efficiency and accuracy in remittance processing

+ Perform other duties, as assigned

Qualifications

+ Exposure to performing clerical or administrative duties/responsibilities

+ Basic skill navigating multiple screens and PC applications and adapting to new technologies

+ Basic keyboarding/typing skills

+ Effective verbal and written communication skills across a various channels

+ Basic skill performing mathematical calculations and working accurately with numbers

+ Experience handling multiple tasks simultaneously with a high degree of accuracy

+ Basic skill following and completing computer delivered instructions

+ Familiarity of check negotiation requirements

Desired Qualifications

+ Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution

+ Familiarity with the Uniform Commercial Code, Regulation CC and other related regulations

+ Familiarity with Remittance platforms including Mavro, eDeposits, EZAdmin, Encore, UAD, VINTEK

Hours: Monday - Friday, 10:30AM - 7:00PM, Saturday, 8:00AM - 2:00PM (Fulltime on campus; Essential personnel)

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Forbes® 2024 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 25251