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Description We are looking for a dedicated Help Desk Analyst to join our team in Madison, Wisconsin. In this role, you will provide technical support to end-users while ensuring high-quality customer service and efficient resolution of issues. This is a Contract-to-permanent position within the insurance industry, offering an opportunity to grow and develop your skills in a dynamic environment.

Responsibilities:

• Respond to and resolve technical support requests from end-users via phone, email, or ticketing systems.

• Troubleshoot and resolve hardware, software, and network-related issues in a Microsoft-based environment.

• Provide guidance and support for Microsoft technologies, including Active Directory and configuration management.

• Assist with virtualization tasks and support remote users in accessing systems and applications.

• Maintain and update documentation for common technical issues and resolutions.

• Collaborate with team members and other departments to address complex technical challenges.

• Deploy and configure computer hardware and software for new setups or replacements.

• Deliver exceptional customer service by ensuring timely and accurate communication with users.

• Manage service desk tickets, ensuring all issues are properly logged and resolved.

• Stay informed about emerging technologies and certifications, such as A+, to enhance skills and performance. Requirements • Minimum of 2 years of experience in customer service and basic help desk support.

• Proficiency in Microsoft technologies, including Active Directory and configuration management.

• Familiarity with virtualization tools and remote user support.

• Strong troubleshooting skills for hardware, software, and network issues.

• Ability to manage service desk tickets and prioritize tasks effectively.

• Excellent communication and interpersonal skills to provide outstanding customer service.

• A+ certification is preferred or willingness to obtain it within the first year.

• Knowledge of ticketing systems and experience in resolving support tickets. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .