"Alerted.org

Posting Details

Position Information

**Position/Classification Title** Student Services Specialist

**Working Title** Student Services Specialisthttps://jobs.nccu.edu/hr/postings/34100

**Competency Level** Journey

**Position Number** 102040

**Salary Grade Equivalent** GN07

**FLSA** Non-Exempt

**Appointment Type** Permanent - Full Time

**FTE** 1 = 40 hours/week, 12 months

If time limited, duration date

**Department Hiring Range** $33,540 - $48,823

**EEO-1 Category** Administrative Support Workers

**SOC Code** 43-9199 - Office and Administrative Support Workers, All Other

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (https://www.nccu.edu/we-are-nccu) (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit **NCCU** **.edu** .

Primary Function of Organizational Unit

The mission of the School of Graduate Studies is to provide graduate and professional education to students at North Carolina Central University which will prepare them for pursuing the doctoral degree, employment, and becoming entrepreneurs. The School of Graduate Studies will meet its mission through achievement of its primary goal, which is to offer graduate degree programs that conform to the highest standards required by respective accrediting agencies in NCCU’s pursuit of excellence.

Primary Purpose of Position

The purpose of this position is to serve as the primary point of contact for student service processes relating to enrolled graduate students. The position reports to the Associate Dean of Graduate Studies. The position works in direct collaboration with the graduate coordinators and graduate program advisors for each academic unit, the Registrar’s Office, the Office of University Accreditation, and the Office of the Provost regarding standard submission of information relating to candidacy applications, written and oral examination results, electronic submission of theses, project document review. The position also serves as co-advisor to the Graduate Student Association and assists with the development of meaningful student development activities for graduate students.

Required Knowledge, Skills, and Abilities

Ability to analyze and synthesize relevant policies and procedures and apply them; accordingly, as well as make policy recommendations in the student services area.

Ability to prioritize workload and develop internal procedures, review and assign work of others, and conduct training for groups where necessary; Must be able to collect and maintain graduate enrollment and productivity data and generate reports as needed

Must be able to independently interpret policies/procedures within delegated authority in the student services arena.

Must be able to effectively negotiate the needs of SGS regarding meetings, timelines, and deadlines

Must possess strong oral and written communications skills

Minimum Education/Experience

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Master’s degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment activities.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

**Work Hours** Monday - Friday 8-5

**Position required to work during periods of adverse weather or other emergencies** No

**Campus Security Authority Designated Position** Yes

Key Responsibilities and Related Competencies

**Required Competency** Administration

Duties

+ Collection and management of Graduation Application for Graduate and Professional Students;

+ Coordinate the 3 Minute Thesis (3MT) event each year.

+ Support the Graduate Undergraduate Research Symposium (GURS)

+ Collaborate with Associate Dean on administration of UMI-ETD ProQuest service for electronic submission of NCCU Master’s Theses, and submission of theses with summary reports to the Registrar’s Office.

+ Collaborate with Associate Dean on all activities related to Graduate Student Retention and Success

**Required Competency** Coordination - Operations

Duties

+ Processing of the graduate students Warnings, Probations, and Dismissals

+ Collection and management of applications and results reports for Comprehensive/Written Examinations with summary reports to Office of the Registrar;

+ Collection and management of results of Application for Candidacy and Plan of the Thesis or Project forms with summary reports to Office of the Registrar;

+ Collection and management of results of the Comprehensive/Written Exam with summary reports to Office of the Registrar;

+ Collection and management of Final Oral Exam results and Student Rating forms with reports to Office of the Registrar.

+ Work with Institutional Research and Analysis office to conduct an annual student satisfaction assessment and develop student focus groups to improve overall student satisfaction.

**Required Competency** Client/Customer Service

Duties

+ Attend workshops, conferences, and seminars specifically addressing student advisement and retention, and recommending alternatives designed to assist students in progressing towards degree completion;

+ Review of academic policies and relevant information in the current Graduate Catalog for academic units;

+ Management of historical files and database for School of Graduate Studies (SGS) enrolled students required for graduation documents;

+ General internal and external customer service activities for all university students, faculty and staff.

Posting Detail Information

**Posting Number** SPA01422P

**Open Date** 06/09/2025

**Close Date** 06/22/2025

Special Instructions to Applicants

Pre-Employment Requirements:

+ You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.

+ Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.

+ Final candidates are subject to criminal background checks, and education/license verification prior to employment.

+ North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to** **NCCU** **permanent employees include the following and more:

+ Accrued Vacation and Sick Leave

+ Community Service Leave

+ NC State – Health Benefits

+ NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more

+ 11-12 Paid Holidays

+ Teachers and State Employees Retirement System (TSERS)

+ Optional Supplemental Plans – 401k, 403b, 457b and 457

+ Employee Assistance Program (EAP)

+ Campus Recreation Center Discount

+ University Bookstore Discount and more.

Applicant Documents

Required Documents

1. Resume/CV

2. Cover Letter

3. Unofficial Transcripts (official required from selected candidate)

4. List of References

Optional Documents

1. DD-214 (Veterans Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).

North Carolina Central University

1801 Fayetteville St.

Durham, NC, 27707

Mainline: 919-530-6100

The Clery Act (https://www.facebook.com/NCCUEagle/)

Privacy Policy

Title IX (https://www.nccu.edu/administration/title-ix)

• 2025 North Carolina Central University

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at

.

Any data not saved will be lost.

Click 'OK' to keep your session active.