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Sr. Director, Cloud and Infrastructure Architecture

Job ID: 11951

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: IT Strategy/Architect

Date Posted: Jun 9, 2025

Description

JOB TITLE: Senior Director, Cloud & Infrastructure Architecture

SALARY RANGE: $201,676-$238,043

HAY POINTS: 1142

DEPT/DIV: IT Strategy/Architect

SUPERVISOR: Deputy CTO, Enterprise Strategy & Architecture

HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required)

This position is eligible for telework, which is currently two day s per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary:

This role is responsible for defining, upholding, and communicating the vision of the IT cloud, server, and compute infrastructure architecture and solutions that support the MTA business strategies. This role will provide architectural leadership and guidance across Enterprise Cloud and Compute Infrastructure Architecture areas to support the MTA IT and Agencies in aligning IT solutions with the needs of the enterprise.

This role is responsible for developing the cloud and server strategy and overseeing the adherence and implementation of computing resources. This role will oversee individual contributors (IC) who plan, design, and build compute infrastructure architectures and provide technical guidance to teams and users. This includes reviewing and approving application designs to ensure the cloud, server, and mid-range architecture provides a scalable and reliable IT infrastructure for the business operations. This role reviews and approves cloud/server-based solutions and architectures to ensure security/compliance and optimize performance. As an IT leader, this position is expected to influence the organization and work independently with senior business and IT leaders while acting as a mentor and role model. Also included is the development or use of models, cloud/server designs, and the development of internal and external checks and controls to ensure proper governance, security, and quality of IT infrastructure assets.

The Technical Architecture unit within the Enterprise Strategy & Architecture department of the MTA Information Technology (IT) Department, has primary accountability for aligning technology and the overall direction of IT through strategic planning and evaluation; effectively aligning IT activities with individual agency business requirements and the forward-thinking objectives of the MTA enterprise as a whole and the position is at the forefront of this.

Responsibilities:

+ Develops and executes the cloud, server, and midrange compute strategy that aligns with the organization's business goals and objectives.

+ Formulates and implements cloud and server architecture principles, strategies, and frameworks, ensuring that they are adhered to across the MTA. Stays informed about industry technology trends and best practices in Enterprise Cloud Architecture, particularly in transportation, and revises MTA strategies and standards as needed.

+ Oversees the budget for cloud services, including cost optimization strategies to ensure efficient use of resources. Confirms the budget for cloud-related projects and collaborates with IT and agency leadership on capital expenditures and operational costs, ensuring cost-effectiveness and return on investment.

+ Initiates and manages relationships with cloud, server, and midrange service providers and assists with contracts to ensure the best service and pricing for the organization.

+ Approves cloud, server, and compute services policies and procedures to maintain security and compliance throughout MTA IT.

+ Approves solutions, adoption plans, project plans/roadmaps, and architectures, ensuring security and compliance, and optimizing infrastructure performance.

+ Reviews and approves project designs, architectures, and solution proposals for adherence to MTA cloud, server, and compute design guidelines and standards.

+ Assess the impact of new technology on the organization's cloud strategy and implement new technologies into the organization as needed.

+ Directs the design and implementation of cloud, server, and compute architectures to ensure they meet the needs of the business while being scalable, reliable, secure, and cost-effective.

+ Leads the development of risk mitigation strategies associated with cloud and server computing, including data breaches, service outages, and other security threats.

+ Reviews metrics on the performance of cloud, server, and compute services and makes adjustments as needed to maintain service levels and user satisfaction.

+ Coordinate change management initiatives related to the adoption of cloud services across MTA IT.

+ Collaborates with other senior leadership and the CTO to ensure that cloud initiatives support overall business strategies.

+ Offers advisory support to strategic business and IT governance leaders in setting up and maintaining IT cloud strategy and architectural governance, including workflow processes and performance metrics.

+ Provides leadership direction with a high-level of independence, discipline, and attention to detail, and drives business value across all program activities and functions.

+ Defines key performance indicators (KPIs), regularly evaluates performance against established metrics, and utilizes data-driven insights to inform continual application optimization activities.

+ Reviews contracts and allocation of resources. Recommends timelines and additional resources to help achieve goals and objectives.

+ Maintains an engaged workforce and fosters a positive culture throughout organizational change.

+ Models, encourages, and rewards coaching, development, and recognition as critical management responsibilities.

+ Performs other duties and tasks as assigned.

+ Observes the work performed by the contractor.

+ Reviews invoices and approves them if the work meets contractual standards.

+ Address performance issues with the contractor when possible.

+ Escalates issues to other parties as needed.

Required Qualifications:

+ Education: Bachelor’s Degree. An equivalent combination of education and experience may be considered in lieu of a degree.

+ Experience: Minimum of 10 years of relevant experience with a minimum of five years supervisory/management experience.

Technical Skills:

+ Expert in cloud computing, cloud administration, cloud architecture and development, cloud operation & management, cloud financial management, cloud security, cloud services (e.g., analytics), cloud solutions, cloud automation, and virtualization and cloud platforms.

+ Strong experience with network security (e.g., firewalls, network ports, etc.) and connecting enterprise networks to the cloud.

+ Strong knowledge, understanding, and experience deploying, managing, and securing multiple Hybrid Multi Cloud, on-prem, Server OS, and Directory Service environments, including AWS, Azure, Google, Linux, and Microsoft.

+ Large-scale migration experience, Data Center to Data Center and/or Data Center to Cloud.

+ Strong knowledge of Infrastructure automation through DevOps scripting (E.g., shell, Python, Ruby, Powershell , Terraform ).

+ Strong experience with configuration management using CloudFormation, Chef & Puppet

+ Strong familiarity with practical Linux and Windows-based systems administration in a Cloud or Virtualized environment

+ Familiarity in managing data center operations, including data assurance, monitoring, alerting, and notifications.

+ Strong experience with ITSM process and CMDB Tools.

+ Strong experience with analyzing storage needs, performance tuning, and capacity planning.

+ Familiarity with Disaster Recovery principles and tools, including complex recovery environments and comprehensive risk assessments.

+ Strong experience with maintaining server health, applying updates, performance tuning, managing server resources efficiently, and troubleshooting complex issues.

+ Strong understanding of compute services management.

+ Strong experience with data services management.

+ Familiarity with software development.

+ Familiarity with computer science.

+ Strong experience with financial/budgeting planning and management.

Leadership Skills:

+ Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.

+ Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology related initiatives and endeavors.

+ Expert leadership in driving results by meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

+ Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.

+ Expert leadership in building a coalition by internally and externally building partnerships with key stakeholders to help achieve the MTA’s mission or common goals through influence or negotiations.

Behavioral Skills :

+ Demonstrated ability to lead teams, provide coaching, and direct feedback.

+ Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills.

+ Expert in working independently and strategically.

+ Expert in identifying and analyzing risks and developing effective mitigation strategies.

+ Expert technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.

+ Expert in critical thinking, problem-solving, and decision-making skills.

+ Expert in interpersonal and verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.

+ Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.

+ Extensive hands-on experience with related tools.

+ Expert experience with working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results oriented.

+ Expert in identifying complex business and technology risks and associated vulnerabilities.

+ Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).

+ Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.

Competencies:

Core Competency

Proficiency Level

Competency Definition

Collaborates

Expert

Building partnerships and working collaboratively with others to meet shared objectives

Cultivates Innovation

Expert

Creating new and better ways for the organization to be successful

Customer Focus

Expert

Building strong customer relationships and delivering customer-centric solutions

Communicates Effectively

Expert

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Technical Skills

Expert

Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks

Values Diversity

Expert

Recognizing the value that different perspectives and cultures bring to an organization

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.