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Overview

**Scope of Responsibilities:** Responsible for overseeing all aspects of customer service and ensure proper training of new hires and existing employees.

**Job Summary:** Provide direct supervision and managerial oversight necessary for the efficient and profitable management of the entire store for five locations.

**Travel** : Extensive travel required

Responsibilities

Job Duties:

+ Ensure and oversee the training of all new hires in customer service.

+ Ensure all annual training for accreditation and corporate is complete and competencies are signed off on initially and annually.

+ Handle day-to-day issues pertaining to customer service that arise.

+ Handle all complaints that are received to ensure they are resolved according to our compliant process.

+ Ensure all orders are processed in accordance with the documentation required for payment by payer’s regulations

+ Report on the complaints quarterly at the Performance Improvement meeting

+ Assist in the preparation of budgets and financial plans

+ Delegate authority and responsibility to subordinates in accordance with Company policies and procedures.

+ Maintain thorough and appropriate documentation and records regarding sales and document scanning.

+ Evaluate performance of job duties and coach or redirect each employee

+ Effectively communicate, both verbally and in writing, with the patient’s referral sources, management subordinates and other allied healthcare professionals,

+ Ensure that each store exhibits overall store unity, teamwork and a favorable working environment.

+ Ensure that store teams are responsive to customers in a timely and appropriate fashion.

+ Responsible for completing all mandatory and regulatory training programs

+ Perform other duties as assigned

Qualifications

Education:

+ Minimum: High School Diploma or GED

+ Preferred: AS Degree or higher in Marketing, Business Management or related field

Experience:

+ Preferred: 3 or more years previous experience in Healthcare, Store Management, or a related field

+ Preferred: 3 or more years previous experience in the DME/ Respiratory/Rehab Billing and management experience.

Special Conditions of Employment:

+ Drug test

+ Initial and continuous exclusion and sanction/disciplinary monitoring

+ Any and all additional eligibility requirements based on the specific position

Compensation:

$70,000=73,000 Annual

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14227/customer-service-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866)

**Job Locations** _US-NY-Watertown_

**Posted Date** _1 week ago_ _(6/2/2025 3:08 PM)_

**_Requisition ID_** _2025-14227_

**_\# of Openings_** _1_

**_Category_** _Management_

**_Location : Location_** _US-NY-Watertown_