• Patient Service Representative - Check In - Rancho…

    Scripps Health (San Diego, CA)


    This is a *Full-Time* position (80 hours per pay period) with a Monday - Friday schedule (and some occasional Saturdays on a rotating schedule), located at our Scripps Clinic in Tancho Bernardo. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

     

    *Why join Scripps Health?*

    At Scripps Health, your ambition is empowered and your abilities are appreciated:

    * Nearly a quarter of our employees have been with Scripps Health for over 10 years.

    * Scripps is a Great Place to Work Certified company for 2025.

    * Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

    * Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.

    * We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

    * Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

     

    Join a caring team supporting Scripps Clinic - Rancho Bernardo as a Patient Service Representative in the Check In/Check Out department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

     

    * Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.

    * Responding to customer billing and payment inquires.

    * Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.

    * Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.

    * Initiating and validating referrals/authorizations.

    * Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

    *Required Qualifications: *

    * Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.

    * Excellent communication and customer service skills.

    * Strong organizational and analytical skills; innovative with ability to identify and solve problems.

    *Preferred Qualifications:*

    * 1 year of experience in customer service or a healthcare/medical office environment preferred.

    * Able to adapt, prioritize and meet deadlines.

    * Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

    **Job:** **Business Office*

    **Organization:** **Scripps Clinic*

    **Title:** *Patient Service Representative - Check In - Rancho Bernardo*

    **Location:** *Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - RANCHO BERNARDO*

    **Requisition ID:** *252003681*