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Title Code: UCCH008

Role Title: Family Development and Service Coordinator

FLSA Status: Non-Exempt

Union Status: SEIU

Job Level: Non Teacher Scale

Department: 7 - Childcare and Head Start

Pay Range: $18.96 to $33.15 per hour

Reports To: Family Service Specialist

Supervisory Responsibilities: None

Revision Date: 6/5/2025

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Family Development and Service Coordinator is responsible for coordinating agency services for children, families, and family childcare providers and providing administrative support for placements and subsidy management.

This role will be full time, 40 hours per week, full year. The best candidate will have an AA or BA in Social Work, Human Services, or related field and will also be English/Spanish bilingual.

Essential Duties and Responsibilities:

Child Enrollment and Placement

+ Enroll and appropriately place children who qualify for childcare

+ Assist in the recruiting of FCC homes and eligible families as needed

Provider Support and Visits

+ Conduct on-going, on-site observations and in the Family Child Care (FCC) homes to assess children’s needs

+ Make visits to each assigned Family Child Care homes, meeting EEC monthly requirements, meeting the needs of each individual educator, to monitor activities and deliver necessary program supplies, support, assistance, or equipment

+ Provide support and technical assistance to family childcare providers to help them stay in compliance with CACFP, MOC policies, EEC licensing guidelines, curriculum, QRIS, and EEC literacy and assessment guidelines

Family and Community Support

+ Update supervisor on cases to ensure that services are being provided or to access additional services through referrals

+ Arrange for substitute care for children when providers are unable to open

+ Make recommendations and referrals for agency and outside agency services as necessary for providers and families as needed

Documentation and Compliance

+ Document pertinent information and maintain accurate records (electronic and paper)

+ Maintain accurate, up-to-date files, rosters, and paperwork necessary for efficient management of information

+ Assist in tracking provider insurance, CPR, licensing, and other required FCC paperwork

+ Assist in the maintenance of nutrition program and paperwork

Team Collaboration and Professional Growth

+ Participate in weekly FCC team meetings, case conferences, and other meetings as needed

+ Attend 20 hours of training per year

Administrative Tasks

+ Use on-line data management systems as required

+ Check and respond to agency emails on a regular basis

+ Complete nutrition reviews 3 times per year for assigned providers participating in MOC CACFP Program

+ Review end-of-month nutrition paperwork, edit check meal counts, and review menus

+ Have a good working knowledge of MOC policies and procedures, EEC licensing regulations, and EEC regulations in relation to DCF and income-eligible enrollments

+ Additional duties as assigned within scope

Required Qualifications and Skills:

+ Degree in Early Childhood Education, Social Work, or related field and two years' work experience in childcare and/or case management. A combination of work experience and Lead Teacher Certification or CDA may substitute for degree

+ Must be organized and detail oriented

+ Must be proficient in Microsoft Word and Excel programs

+ Must be proficient in using online database systems

+ Ability to read and interpret EEC regulations

+ Working knowledge of child development and issues relative to child abuse and neglect

+ Good organizational skills and knowledge of area resources are required

+ Must be dependable, flexible, and willing to adjust work schedule, if necessary, to receive/make calls outside of normal work hours to make arrangements for sick providers

+ Good communication and writing skills needed

+ Must be able to exhibit cultural sensitivity to children, parents, staff, and providers from different socio-economic and racial/ethnic backgrounds

+ Must have a valid driver’s license with proof of liability insurance on file

+ Must have on file current copies of a physical exam (every 2 years), an MMR & Monteux within 90 days of hire

+ Must be certified in CPR & First Aid

+ Must have a suitable Background Record Check (BRC)

+ Must have willingness to attend job-related training

+ Must register in the EEC PQ Registry and update as required

+ Must be able to work well under pressure and manage a variety of duties involved with position

+ Must be able to maintain confidentiality

+ Must be able to work in a team atmosphere

Physical Requirements:

+ Must be able to carry equipment to and from office and homes, when needed.

+ Walking and climbing stairs may be required to access FCC homes

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $18.96 to $33.15 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. Employees in this role are places on the SEIU Non-Teacher Payscale. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

+ Health, Dental, and Vision Insurance

+ Company Paid Life Insurance and Long-Term Disability

+ Flexible Spending Accounts

+ 15 Paid Vacation Days

+ 12 Paid Sick Days

+ 13 Paid Holidays

+ Hybrid Work Opportunities

+ Student Loan Forgiveness Assistance

+ Tuition Remission

+ Pet Insurance

+ Employee Discounts

+ Professional Development Opportunities

+ On-Demand early pay access

+ Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.