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SHBP Member Services Specialist (00185884)

• Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/68872/other-jobs-matching/location-only)

New

• (https://careers.georgia.gov/landingpages/administrative-operations-support-opportunities-at-team-georgia-16)

Administrative & Operations Support

•

Community Health, Georgia Department of - DCH

•   

6 days ago Post Date

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Please visit the DCH jobsite link to review the job posting and apply:

If interested, please apply to:

https://www.governmentjobs.com/careers/dchga/jobs/4959777/shbp-member-services-specialist-00185884

Applicants who do not apply using the DCH Jobsite link provided above will NOT be considered.

For other DCH career opportunities, please visit: https://dch.georgia.gov/dch-employment

The Georgia Department of Community Health (DCH) is one of Georgia’s four health agencies serving the state’s growing population of almost 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP), and includes Healthcare Facility Regulation, impacting one in four Georgians. Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state’s most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s four program divisions. DCH employees are based in Atlanta, Cordele and across the state.

DCH is currently seeking qualified candidates for the position of SHBP Member Services Specialist with the State Health Benefit Plan Division (SHBP).

This role involves conducting research to address customer or visitor inquiries and resolving complex service issues, including escalated complaints and constituent concerns. It includes advising members or officials on relevant regulations, policies, and procedures, and handling escalated service requests from the SHBP Eligibility vendor. The position requires working independently with minimal supervision, serving as a subject matter expert, and delivering accurate, complete information using appropriate tools. Additional responsibilities include assessing member eligibility, identifying their needs, maintaining detailed records of all interactions, and collaborating with other departments to develop effective solutions.

Please visit the DCH jobsite link to review the job posting and apply:

If interested, please apply to:

https://www.governmentjobs.com/careers/dchga/jobs/4959777/shbp-member-services-specialist-00185884

Applicants who do not apply using the DCH Jobsite link provided above will NOT be considered.

For other DCH career opportunities, please visit: https://dch.georgia.gov/dch-employment

High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121).

Additional Information

+ Agency Logo:

+ Requisition ID: ADM0IGB

+ Number of Openings: 2

+ Advertised Salary: 35,618.70 - 46,245.72

+ Shift: Day Job

+ Posting End Date: Jun 17, 2025