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At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB :

The incumbent is responsible for providing all customer service, regulatory oversight and technical components of servicing the bank’s entire residential and consumer lending portfolio. Reporting to the Loan Servicing Team Leader/Supervisor, the incumbent is responsible for providing a superior level of service to both internal and external customers. The Consultant is working toward perfecting responsibilities to include:

ESSENTIAL FUNCTIONS:

•Review loan portfolio and maintain several servicing aspects in order to be compliant with regulatory constraints for residential mortgages, adjustable rate mortgages, home equity and overdraft protection lines of credit, automobile, boat, mobile home and second mortgage loans;

•Maintain the integrity of the loan portfolio through the review, tracking, payment, customer and third party follow up as relates to Title and Lien Perfection, and UCC’s.

•Prepare and process all Payoff, Release of Liability, Partial Releases, Easements, and Subordinations within the regulatory guidelines established by Federal Agencies.

•Facilitates and performs modifications and re-amortizations for all loan types as requested by our internal loan workout area as well as via customer request.

•Accurately performs all monetary and maintenance transactions for the loan department.

•Performs daily loan review process to ensure all loans that have been originated on the system (via the link or manual set up) are accurate.

•Prepare and establish pre-authorized transactions.

•Scan and index documents to electronic loan files as necessary.

•Responsible for the timely processing of all payments and exception item processing.

•Responsible for identifying and processing all loan error resolution to include: loan setup errors, payment processing errors, maintenance errors and manual/automated system linking errors.

•Delivers a superior level of service to both internal and external customers in keeping with bank’s standards which requires in depth product knowledge, policy, regulatory and technical ability.

•Participates in the upkeep of the file room and its contents; this may include but is not limited to filing documents, shelving files, boxing files, and scheduling pick up for paid loan files.

•Provides customer service and resolution for the lending 800 number to both internal and external customers, encompassing inquiries and resolution on any facet of Lending.

The incumbent is expected to consistently exhibit the bank’s core values which include having a passion for customer service; building collaborative relationships with trust and integrity; treating everyone with dignity and respect; and taking pride in your work.

•Responsible for sending a wide array of correspondence to customers on a daily basis.

•Perform GL Account Reconciliations.

MINIMUM KNOWLEDGE/SKILLS REQUIRED:

•Prior Loan Servicing and/or equivalent professional experience desired.

•Strong oral, written and interpersonal communication and organizational skills.

•PC skill requirements include Microsoft Office (Outlook, Excel and Word) Strong customer service, oral, written, and interpersonal, math and accounting aptitude.

•Ability to prioritize work, meet deadlines and work with minimal supervisory direction.

•Accurately and efficiently performs all servicing functions in keeping with regulatory requirements.

•Accurately analyzes legal documents for all products.

•Monitors disposition of problems and inquiries to ensure superior service and resolution of problems identified

PHYSICAL REQUIREMENTS:

+ General Office Equipment

+ Keyboard Dexterity

+ Prolonged Sitting

COMPLIANCE:

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Details

Job Family Lending

Job Function Staff

Pay Type Hourly