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Duties and Responsibilities

+ Manage a large and complex book of trust accounts and responsible for the client experience.

+ Oversee the day-to-day administration of trust accounts by partnering with a Trust Administrator.

+ Analyze trust documents for legal, tax, administrative and investment issues and coordinate delivery of trust services, advice, and solutions.

+ Recommend trust and wealth planning advice and solutions to clients that are consistent with VNTC requirements and client objectives. Work with internal business partners to determine client strategy for deepening client relationships.

+ Partner with Wealth Advisors, Financial Advisors, and Relationship Managers to vet and price new trust business, including developing a full understanding and evaluation of the purpose and objectives of the trust, the nature of VNTC’s role, the risks inherent in the structure and assets, and the client’s expectations.

+ Provide recommendations to acceptance committee as to suitability and may provide certain approvals.

+ Perform fiduciary analysis, provide recommendations regarding VNTC’s exercise of discretionary powers it has as trustee, and may provide certain approvals. Conduct required reviews of trust accounts to ensure compliance with the terms of the trust document and all applicable laws, regulations, and internal policies, and may approve discretionary action requests and trust reviews submitted by Trust Administrator.

+ Partner with counsel to resolve legal issues.

+ Partner with Tax Advisors and counsel to resolve tax issues.

+ Develop relationships with beneficiaries and their advisors to gain insight and knowledge in carrying out the grantor’s purpose and meeting the needs of the beneficiaries.

+ Address questions raised by clients and their advisors.

+ Promote professional development by maintaining an in-depth understanding of trust administration, wealth planning techniques and the trustee services industry. Stays abreast of significant changes or developments (e.g. taxation, regulatory, legal, and competitive) within the trusts and estates industry. Maintains all required licenses and designations.

+ Maintains an in-depth understanding of Vanguard’s compliance, regulatory and departmental policies and procedures, including a thorough knowledge of the regulatory requirements for Vanguard and its risk appetite.

+ Continuously identifies process improvement opportunities along with business solutions. Participates in special projects and performs other duties as assigned.

Qualifications

+ Bachelor’s degree.

+ Certified Trust and Financial Advisor (CTFA) designation required (or ability to obtain within 1 year of assuming position) or hold CFP or Juris Doctorate (JD).

+ Minimum of three years of trust administration and client relationship management experience.

+ Exceptional client relationship management skills.

+ Excellent writing and verbal communication skills.

+ Positive attitude with the ability to effectively change and adapt in a continual and rapidly changing environment.

+ Ability to work independently and as a team member, balance multiple responsibilities simultaneously, and demonstrate exceptional time-management skills.

Preferred Qualifications

+ Advanced degree (MBA, JD, CPA, LLM)

+ Five years of trust administration and client relationship management experience.

Vanguard is not offering visa sponsorship for this position.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.