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IT Support Specialist

The IT Support Specialist provides technical support for end users and helps maintain the computer systems and networks. The IT Support Specialist must be able to install, configure, upgrade, and provide support for computer hardware, software, and networks. A strong technical aptitude and the ability to diagnose and resolve computer system related issues quickly is required.

IT Support Specialist - Duties and Responsibilities

+ Install and configure computer hardware, software, systems, networks, printers, and scanners

+ Monitor and maintain computer systems and networks

+ Respond in a timely manner to service issues and requests

+ Provide technical support to end users (this may be in person or remotely)

+ Set up accounts for new users

+ Repair and replace equipment as necessary

+ Test new technology

+ Maintain updated skill sets and best practice knowledge.

+ Maintain IT policies and Standard Operating Procedures (SOPs)

+ Assist lead in any deployments, upgrades, and migrations

IT Support Specialist - Qualifications and Requirements

Associate’s degree in information technology or equivalent work experience including some or all of the following skills and technologies:

+ Experience with desktop / laptop hardware, software, and Microsoft Windows Desktop Operating Systems

+ Microsoft Windows Server Operating Systems

+ Network printing and File Systems

+ Microsoft Office 365 administration and support

+ Strong analytical and problem-solving skills

+ Excellent time management skills

+ Effective communication and documentation skills

+ Exposure to Microsoft Windows Active Directory, Group Policy, DNS, and DHCP

+ Server and Storage hardware / software administration and support

+ Any exposure to virtualization, VOIP phone systems, or SQL databases are nice to have but not required

+ Familiarity with laboratory equipment and data collection systems in a GxP environment is a very big plus