"Alerted.org

Title – Help Desk Level 1

Position – Contract (6+ Months)

Location – Cherry Hill, NJ

Rate - $Open (Best Possible

Requirements

Responsibilities:

+ Participate in project planning and scheduling.

+ Ensure assigned project tasks are completed completely and on time.

+ Ensure proper documentation, notification, and escalation of all incidents.

+ Communicate with clients by phone, email, and in person.

+ Troubleshoot and resolve system hardware and software problems.

+ Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.

+ Performs other duties and responsibilities as assigned by the Project Lead.

Required Skills:

+ 3 years related work experience or BS in Information Systems or related field.

+ Must exhibit a clear, friendly, professional phone manner.

+ Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

+ Able to handle multiple assignments with attention to detail.

+ Microsoft Windows Desktop Operating Systems

+ Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.

+ Experience with Microsoft Office 365.

+ Must type a minimum of 40 words per minute.

+ Must have reliable transportation.

+ Must be able to physically lift and move existing and new PC system components.