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Position: CargoWise Integration and Implementation Specialist

Job Description:

We are seeking a CargoWise Integration and Implementation Specialist who will play a critical role in the implementation, Integration, support, and customization of the CargoWise One platform across various logistics verticals. This role requires expertise in configuring, integrating, and maintaining CargoWise systems, ensuring seamless operations in freight forwarding, warehousing, transportation, and supply chain management. The analyst will collaborate closely with business users, technical teams, and external partners to deliver high-quality solutions and support across multiple regions.

Core Responsibilities & Duties:

+ Implement and configure CargoWise One for freight forwarding, finance, transport, and custom modules

+ Provide Level 2 (L2) support for CargoWise One, resolving system issues, handling upgrades, and training users

+ Collaborate with global teams, including superusers, to manage system updates, process improvements, and new feature rollouts

+ Customize documents, workflows, and templates based on business requirements.

+ Migration from multiple instances to one instance

+ New customer onboarding, Partner Integrations

+ Upgrade of CW instances and Implement the capabilities to improve overall efficiency

+ Perform system testing (UAT, SIT) and support production releases in collaboration with interfacing teams

+ Analyse, troubleshoot, and resolve ERP issues reported by end users

+ Manage master data creation, user roles, and system security for CargoWise modules

+ Work on integrating legacy systems with CargoWise One, using API interfaces

+ Participate in project management activities, including reporting progress to senior management, organizing meetings, and mitigating risks

+ Other duties as assigned

Qualifications:

+ Minimum of 3+ years of experience with CargoWise One implementation, Integration, support, and customization

+ Strong understanding of logistics verticals, including freight forwarding, warehousing, transport, and supply chain management

+ Understanding of eHub and eAdaptor configuration a plus

+ End to end understanding of new customer onboarding process on CargoWise

+ Handheld device Implementation for Warehouses with CargoWise

+ Experience setting up Company Tariffs and Client Rates in CargoWise a plus

+ Experience with electronic invoicing as per countries specification a plus

+ Must have worked on migration from other WMS to CargoWise and worked on post migration support activities

+ Familiarity with MDM Governance Program

+ Understanding of processes related to migrating from other TMS/WMS platforms to CargoWise

+ Proficiency in ERP implementation and support, particularly in a multi-national environment

+ Experience with workflow template setup and configuration in CargoWise One

+ Strong operational expertise in CargoWise One across Freight Forwarding, Warehouse, and Customs Brokerage modules

+ Excellent problem-solving and troubleshooting skills with technical support experience

+ Familiarity with system monitoring tools

+ Proficiency in project management, including UAT and production releases

Skills:

+ CargoWise certification from WiseTech Global

+ Experience with integration (e-Adapter competency)

+ WMS migration to Cargowise

+ Experience with Service Now Ticketing Tool or similar platforms for issue tracking

+ Knowledge of ITIL processes and their deployment across application support

+ Experience in working with onshore and offshore support teams in a global IT environment

+ Ability to manage tight deadlines, changing priorities, and work under pressure in a fast-paced environment

+ Strong communication and documentation skills for creating manuals, reference documents, and training materials

Forward Air is an Equal Opportunity Employer.

About Us

About the Team