"Alerted.org

Company :

Highmark Health

Job Description :

JOB SUMMARY

This leadership role manages multiple geographically diverse HR Shared Services teams supporting the entire Highmark Health Enterprise. This role requires strategic thinking to improve processes, implement technology solutions, and foster collaboration across functions to enhance efficiency and eliminate silos. Success requires proven experience leading and developing global teams. Expertise is needed across various disciplines of HR including strong knowledge of Total Rewards (TR) administration and regulatory compliance. This role requires in-depth understanding of HR operations within a large complex organization with a deep focus on continuous improvement through process optimization, technology adoption, innovative solutions, and proactive feedback gathering.

ESSENTIAL RESPONSIBILITIES

+ Leadership & Management: Perform all management responsibilities including hiring, termination, coaching, development, rewards and recognition, performance management, and staff productivity for a global team. Provide regular feedback and coaching to both individual contributors and people leaders to develop and maintain a high performing team across locations and time zones.

+ Operational Management: Manage internal operations across multiple HR Shared Services functions. Provide input, feedback, and recommendations to Centers of Expertise (COE) partners to support operational efficiency. Lead efforts to operationalize projects collaborating cross-functionally. Implement and monitor productivity of team members, quality controls, audit recommendations, and ensure compliance with all relevant legislation, policies, and procedures. Serve as an operational thought partner and subject matter expert to HR and business leadership.

+ Process Improvement & Optimization: Manage the planning, resourcing, execution, communication, audits, change management, and evaluation of assigned HR Shared Services teams. Ensure processes are documented, controlled, and continuously improved to achieve operational excellence. Identify opportunities for process redesign, automation, and consolidation of work across HR to continue drive enhance efficiencies.

+ Project Implementation & Communication: In partnership with Centers of Expertise (COE) partners, support the implementation and communication of annual and ongoing administrative processes. Collaborate with stakeholders to develop and implement improvements within these areas.

+ Data Analysis & Reporting: Examine, interpret, and report results of analytical initiatives to stakeholders. Monitor and report on process performance and improvements in key metrics. Utilize data to identify areas for improvement and inform strategic decision-making. Proactively identify trends and potential issues.

+ Compliance & Regulatory Adherence: Manage efforts to comply with company policies and controls, and with state and federal regulatory authorities. Lead correction processes for administrative issues and ensure ongoing compliance. Ensure adherence to all relevant employment laws, regulations, and company policies across all locations.

+ Global Team Management: Effectively manage and foster a positive and productive working relationship across time zones and cultural contexts. Develop and implement strategies to ensure consistent performance and communication across the global team. This includes maintaining consistent HR processes and procedures across all global locations, identifying and mitigating any cultural or communication barriers that arise.

+ Data Management: Oversee the accuracy and integrity of employee data within the HR system, ensuring data security and compliance with privacy regulations (e.g., GDPR, CCPA). Develop and maintain robust data governance procedures.

+ Technology & Systems: Ensure understanding of system functionality, data integrity, and user adoption across HR Shared Services. Collaborate with HR Tech/IT to resolve technical issues and implement system upgrades.

+ Vendor Management: Manage relationships with external vendors providing HR services ensuring service level agreements are met.

+ Other duties as assigned or requested.

EDUCATION

Required

+ Bachelor's degree in Business Administration, Human Resources, or a related field. Four years of related and progressive experience in lieu of Bachelor's degree.

Preferred

+ Master's degree in Human Resources or a related field.

EXPERIENCE

Required

+ 5+ years of progressive experience in multiple Total Rewards disciplines (Compensation, Benefits, Leave, Talent Acquisition, Audit/Compliance), with at least 3+ years in a leadership or management role, with demonstrable experience leading and developing global teams.

+ Experience managing and leading virtual and remote teams.

Preferred

+ Workday experience

+ Human Resource Service Center Operations

+ Experience working in a matrix environment

LICENSES or CERTIFICATIONS

Required

+ None

Preferred

+ PHR/SPHR

+ Certified Employee Benefits Specialist (CEBS)

+ Workday Certification

SKILLS

+ Extensive knowledge of federal, state, and local laws and regulations governing HR Shared Services.

+ Strong problem-solving skills.

+ Strong analytical and project organization skills.

+ Ability to manage multiple priorities and initiatives simultaneously.

+ Excellent communication skills (verbal and written), including experience communic9ating across cultures.

+ Ability to synthesize and analyze data to influence decision-making.

+ Leadership and executive presence; credibility to interact with all levels of employees and stakeholders.

+ Strong critical thinking

+ Innovative thinking

+ Results driven and solutions orientation

+ Financial Acumen

+ Technical Savvy

+ Influence

+ Highly proficient with Microsoft Office Suite and relevant HRIS systems

+ Ability to deal with ambiguity and make decisions based on incomplete information

+ Mentorship

+ Ability to develop others

+ Cross-Cultural Management

+ Remote Team Management

+ Process Improvement

​

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J264890