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REGULATORY SPECIALIST II - 79011003

Date: Jun 9, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 854139

Agency: Business and Professional Regulations

Working Title: REGULATORY SPECIALIST II - 79011003

Pay Plan: Career Service

Position Number: 79011003

Salary: $1,298.46 - $1,403.57

Posting Closing Date: 06/18/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

+ Division of Professions

+ Bureau of Education and Testing

REGULATORY SPECIALIST II

Position Number: 79011003

Hiring Salary: $1,298.46 - $1,403.57 Biweekly

Open Competitive

Our Organization and Mission:

The Bureau of Education and Testing is housed within the Division of Professions. The Bureau protects the health, safety, and welfare of the public by providing services to numerous boards, divisions, and professions regulated by the Department. The Examination Development and Administration Units are responsible for developing, preparing, scheduling, scoring, and managing examination administrations. The Units also monitors national examinations and examinations contracted with private testing companies to ensure that all examinations meet appropriate measurement standards. The Continuing Education Unit monitors compliance with continuing education requirements, including pre-licensure and post-licensure education. Additionally, the Unit processes applications for education courses and providers and administers continuing education audits.

The Work You Will Do:

This position is responsible for assisting the administration of the continuing education program within the Continuing Education Services section for the Bureau of Education and Testing. The Bureau of Education and Testing is responsible for conducting licensure examinations to qualified candidates and the approval and monitoring of continuing education for professions regulated by the Department. The employee will respond to phone calls from providers and licensees, research continuing education discrepancies, prepare correspondence, and other duties as required.

Your Specific Responsibilities:

+ Monitor the email of continuing education deficiency notifications to licensees and process all continuing education completion certificates that are faxed or mailed to the department.

+ Manually update continuing education history upon receipt of proper continuing education completion certificates.

+ Evaluate materials provided by licensees to determine if course information submitted was an approved course.

+ Researches continuing education discrepancies reported by licensees, providers, or other entities.

+ Prepares correspondence with regards to discrepancies, continuing education matters, and other informational inquires.

+ Assist audit leader with the administration of continuing eduation audits.

+ Prepares correspondence to advise licensees of any deficiencies with their continuing education.

+ Answers inquiries from licensees with regards to the status of their continuing education requirements.

+ Responds to telephone calls and escalations.

+ Assists callers regarding specific continuing education requirements for their professions.

+ Performs other related duties as may be required.

Knowledge, Skills & Abilities:

+ Ability to compile, organize and analyze data.

+ Ability to conduct fact-finding interviews.

+ Ability to investigate, analyze, and resolve complaints.

+ Ability to understand and apply Florida Statues, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.

+ Ability to provide consultative assistance to others.

+ Ability to plan, organize and coordinate work activities.

+ Ability to communicate effectively.

+ Ability to establish and maintain effective working relationships with others.

Minimum Requirements

+ Must have a high school diploma and two (2) years of work experience.

+ Must have one (1) year customer service experience.

+ Working knowledge of Microsoft Office Suite.

Preferred :

+ Two or more years using Microsoft office Suite.

+ Two or more years of customer service experience.

+ Experience preparing correspondence and/or email written at a professional level.

The Benefits of Working for the State of Florida:

•Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

+ State of Florida retirement package: 3% employee contribution required

+ Nine annual paid holidays and one personal holiday

+ Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida

+ Ability to earn up to 104 hours of paid sick leave annually.

+ The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.

+ The State of Florida provides a $25,000 life insurance policy to eligible employees.

+ Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.

+ Tax deferred medical and childcare reimbursement accounts are available.

+ Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

*Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. *

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is [email protected].

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399

Nearest Major Market:Tallahassee