• Sr E-Referral Specialist

    BrightSpring Health Services (Nashville, TN)


    Our Company

     

    Adoration Home Health and Hospice

     

    Overview

     

    The Senior E-Referral Specialist will serve as team lead responsible for the day-to-day performance of an area, managing referral receipt, workload, and timeliness as well as participating in referral processing. The e-referral team is responsible for receiving and responding to community, physician, patient and family request for home health. This position will record and process referral information as well as document in patient information databases and act as the critical liaison between referral sources and our sales and operations teams. The Senior E-Referral Specialist will train, schedule, and mentor junior teammates and assist with management projects that improve the effectiveness and efficiency of the portal team. Manage incoming referrals.

    Responsibilities

    • Perform required analysis, decision-making, and data entry accurately and timely.

    • Assist in team lead and management duties.

    • Patient information and forms are managed and forwarded to the appropriate department per procedure.

    • Monitor all assigned portals for new referrals, messages, bookings, and updates.

    • Work with the intake department and local branches to ensure communication of all booked referrals, referral sources messages and updated documents coming through the portal and to minimize any delays in care of our patients.

    • Develop and maintain professional relationships with peers, sales, operations, and intake teams. Maintain competence in working with a multitude of applications such as; ZipTools, Teams, Outlook, All portals, HCHB and Insurance verification sites.

    Qualifications

    + Associate degree preferred; High School Diploma required.

    + 1-2 years of experience in related healthcare position.

    + Previous EMR portal experience preferred.

    + Team lead or management experience preferred.

     

    About our Line of Business

     

    Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visitwww.adorationhealth.com. Follow us onFacebook (https://www.facebook.com/AdorationHealthHospice) andLinkedIn (https://www.linkedin.com/company/adoration-health) .

     

    ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

     

    Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

     

    Job LocationsUS-TN-NASHVILLE

    ID 2025-168164

    Line of Business Adoration Home Health and Hospice

     

    Position Type Full-Time