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At a glance

Position:Quality System Process Expertise Manager

Primary Location:Midland (MI, USA), Michigan, United States of America

Additional Locations: Freeport (TX, USA) Hahnville (LA, USA) + More - Less

Schedule:Full time

Date Posted:06/09/2025

Job Number:R2059875

Position Type:Regular

Workplace Type:Hybrid or Onsite

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dowhas an exciting opportunity for aQuality System Process Expertise Manager with a preferred location ofMidland, MI! Will also considerFreeport, TX and Hahnville, LA.

Serves as a Subject Matter Expert (SME) within a sub-process in the overall Most Effective Technology (MET) quality system work process and related architecture, policies, and procedures - working at a global, corporate level – partnering with others in the global DSS organization and with global business Quality teams to enable understanding and optimal utilization of the overall MET quality solution to deliver value and ensure appropriate corporate governance and global business gatekeeping. Leads and supports development, maintenance, implementation, and optimization of all aspects of the MET quality system relative to their scope while enabling governance to mitigate risk and improve business productivity relative to quality system management. Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.

Responsibilities:

+ Serves as a corporate technical expert for the Most Effective Technology (MET) Quality System work process, management system and related architecture, policies, and procedures within the LIT area of scope.

+ Ensures optimal system design, development, testing, and defect resolution to ensure strategic quality system elements of the Corporate Quality Strategy and Business Quality Strategies are met productively.

+ Provides appropriate training, coaching, consulting, networking, and troubleshooting of user issues within the scope of the position, including on-call support as assigned within the team. Initial support ticket triage is conducted by the 24/7 Level 3 team - this position is aligned with periodic on-call support to provide Level 4 guidance and partnership to drive resolution of the user or system issue.

+ Partners with cross-functional teams and business experts to support design, development, and change management for system changes and continual improvement (including application life cycle management activities).

+ Provides global technical and work process leadership and support to all businesses – representing all aspects of the Manage Product Quality management system, architecture, and work processes to enable improvements.

+ Supports implementation and/or discontinuation of the LIT portion of the MET1 Quality System based on strategic corporate and business projects and service level agreements.

+ Ensures effective stakeholder management and communication to corporate and global business stakeholders for all targeted initiatives.

+ Supports and leads cross-functional initiatives to drive improvements related to the area of scope, leveraging to the greatest extent possible to optimize impact across sites, businesses, and functions.

+ Partners cross-functionally to evaluate/validate/implement and ensure appropriate gate-keeping and risk mitigation from a Quality Assurance perspective – includes development/assessment of new tools and systems.

+ Supports development and implementation of strategic performance metrics to ensure use and continual improvement of the corporate quality system, communicating progress toward prioritized deliverables to project leadership and key business and functional stakeholders.

Qualifications:

+ 6+ years of relevant experience

+ A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

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Must meet at least one of the following:

+ A minimum of a bachelor’s degreeorrelevant military experience at or above a U.S. E6 rankingorCanadian Petty Officer 2nd Class or Sergeant.

+ An Associate's degree AND 10 or more years of relevant experience

Preferred Qualifications:

+ Degree in Science or Computer Science related

+ Prior experience in information security, technology management, IT/OT, or related positions

+ Proven experience as a small project manager or team leader

Your skills, knowledge, and abilities include:

+ Proficiency in Microsoft applications and reporting data analysis tool

+ Experience with reporting and analysis tools such as SM2XL, Focus EMI, Northwest Analytics, Power BI, etc.

+ Experience with Quality System Architecture (i.e., SAP, SRR, Sample Manager LIMS, OpenLab, and related interfaces) is desired

+ Familiarity with laboratory workflows and instrumentation (includes IT connectivity) is beneficial

Your Skills:

+ Quality Management Systems (QMS): A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is expressed as the organizational goals and aspirations, policies, processes, documented information and resources needed to implement and maintain it.

+ Quality Strategy:Quality strategy is the part of organization strategy related to quality. Quality strategy is part of market and productivity strategies with very high significance. In addition to product innovations in formulating quality strategy the company must take into account the requirements of the markets and abilities of producer ( service provider).

+ System Implementations:System Implementation is defining how the information system should be built (i.e., physical system design), ensuring that the information system is operational and used and ensuring that the information system meets quality standard (i.e., quality assurance).

+ Influencing Skills:Influencing skills refer to the ability to bring people round to a certain way of thinking about a certain topic, without force or coercion whilst acknowledging their opinions.

+ Manufacturing Process Improvements:Manufacturing Process Improvements refers to optimizing workplace tasks to increase efficiency, productivity, and reduce costs and waste.

+ Cross-Functional Team Leadership: Cross-functional team leadership refers to the leading of a group of people with different functional expertise working toward a common goal. It may include people from finance, marketing, operations, and human resources departments. Typically, it includes employees from all levels of an organization. Members may also come from outside an organization.

+ Prioritization:Prioritization is the activity that arranges items or activities in order of importance relative to each other.

+ Risk Management: Risk management is the identification, evaluation, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realization of opportunities.

+ Information Technology (IT): Information technology includes computers, ancillary equipment, software, firmware and similar procedures, services (including support services), and related resources.

Additional Notes:

+ This position does not offer relocation assistance

+ Up to 10% travel may be required

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

+ Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

+ Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.

+ Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

+ Employee stock purchase programs (availability varies depending on location).

+ Student Debt Retirement Savings Match Program (U.S. only).

+ Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

+ Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.

+ Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

+ Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

+ Competitive yearly vacation allowance.

+ Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

+ Paid time off to care for family members who are sick or injured.

+ Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

+ Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.

+ On-site fitness facilities to help stay healthy and active (availability varies depending on location).

+ Employee discounts for online shopping, cinema tickets, gym memberships and more.

+ Additionally, some of our locations might offer:

+ Transportation allowance (availability varies depending on location)

+ Meal subsidiaries/vouchers (availability varies depending on location)

+ Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.