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Position Description

Join our dynamic team as a Claims Quality Control Specialist, where your expertise will contribute to effective disaster claim processing and customer satisfaction. You will leverage your NFIP Certification and robust experience in claims evaluation to navigate complex federal policies while maintaining exceptional standards of service. This role requires proficiency in technology and communications as you work closely with claimants and other stakeholders.

As a Disaster Claims Quality Control Specialist, you will:

+ Evaluate and process a variety of disaster-related claims, accurately determining loss validity and extent.

+ Interpret complex federal policy language, including statutes, regulations, and guidelines, in order to facilitate accurate claim processing.

+ Verify detailed assessments of damages and determine appropriate repair and replacement costs for affected properties.

+ Communicate effectively with claimants, FEMA staff, and stakeholders, ensuring clarity and adherence to policy regulations.

+ Utilize claims management software and databases to enhance documentation and communication processes.

+ Address inquiries from policyholders and stakeholders, ensuring resolution with professionalism and customer service excellence.

+ Collaborate with team members and external partners to ensure efficient and precise claim management.

+ Stay informed about industry developments and regulatory changes impacting commercial property insurance.

Candidates must be within commuting distance of Santa Fe, NM or willing to deploy. Hotels and per diem will be provided to those candidates who deploy.

In compliance with state and local laws regarding pay transparency, the target salary range is $57,000 - $80,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Qualifications

To be successful in this role, you must have:

+ High School Diploma.

+ NFIP (National Flood Insurance Program) Certification.

+ Minimum of ten years of combined experience in claim/case processing roles, emphasizing customer service, data entry, and loss evaluation.

+ Ability to understand and interpret complex federal policy language with precision.

+ Proficient in disaster-related assessments and cost evaluations for losses and damages.

+ Strong written and verbal communication skills, able to explain policies and procedures effectively.

+ Proficiency in using claims management software, databases, and tools to enhance documentation and communication.

If you are interested in supporting and working with a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

New to Serco?

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**ID** _69814_

**Recruiting Location : Location** _US-NM-_

**Category** _Customer Service_

**Position Type** _Full-Time_

**Security Clearance** _None_

**Telework** _No - Teleworking not available for this position_