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What you'll bring to the team

• Now Hiring:** **Retail Supervisor

• LEGOLAND Discovery Center Dallas | 🕒 Full-Time | 💼 Leadership Opportunity

Are you a passionate leader with a flair for retail and a drive for delivering **world-class guest experiences** ? Do you thrive in a fast-paced, fun, and dynamic environment? If so, we want **YOU** to join our team as our next **Retail Supervisor** ! 🎢🛍️

•** **About the Role

As a **Retail Supervisor** , you’ll be the on-the-floor leader of our Retail Team — inspiring your team to deliver magical guest experiences while ensuring operational excellence and team development. You’ll also take part in **Duty Manager** shifts across the attraction, playing a key part in overseeing the day-to-day success of our venue.

Qualifications & Experience

•** **What You’ll Do

• Be a best-in-class example of frontline leadership

• Lead and motivate your Retail Team to deliver guest-obsessed, top-tier service ✨

• Support onboarding, training, and development of team members

• Monitor KPIs, guest satisfaction scores, and retail sales goals 💡

• Ensure safety, cleanliness, and proper merchandising at all times

• Assist with scheduling, inventory, stock replenishment, and ordering 📦

• Jump into action as **Duty Manager** when scheduled

• Champion the Merlin values and create a FUN, positive work culture 🎉

• Handle guest complaints with professionalism and care

• Keep your team aligned with policies, updates, and procedures

•** **What You Bring

• High School Diploma or GED required (College Degree preferred)

• 2+ years of experience in retail or guest-facing environments

• Strong communication and leadership skills

•️ Hands-on approach and comfort in leading by example

• Sales-focused mindset with attention to detail

• Familiarity with POS systems and inventory processes

• Passion for delivering amazing guest service and building team culture

• Bonus Points If You…

•️ Have experience working in attractions or theme park settings

•️ Are comfortable working a flexible schedule — including evenings, weekends, and holidays

•️ Can lift up to 50 lbs and are comfortable on your feet for extended periods

• Why You’ll Love It Here

• **Amazing Benefits** :

+ 🩺 Excellent medical, dental & vision coverage

+ 🏖️ Outstanding Paid Time Off (PTO)

+ 🎟️ Merlin Magic Pass – free admission for friends and family to our attractions

+ 📈 Opportunities for professional growth & career development

+ 🎁 Fun, engaging work environment where **YOU** make a difference

•️ Health & Safety First

Your safety and the safety of our guests and team are top priorities. We follow all procedures and training to ensure a secure and healthy environment for everyone.

If you're ready to bring the magic, build an amazing team, and take your retail career to the next level — **apply today** ! ✨🧱🛒

Benefits

• **Benefits of Joining Merlin Entertainments!** 🎉

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

• Recognition Programs and Rewards: Celebrate your achievements and hard work!

• 401(k) Program: Save for the future with company matching contributions.

• Tuition Reimbursement Programs: Get support for further education and career growth.

• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

From USD $20.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8896/retail-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-TX-Grapevine, TX_

**Job ID** _2025-8896_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _LEGOLAND Discovery Center Dallas_