• Account Manager

    AFC Industries (West Chester, OH)


    Job Description

    AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

     

    We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

     

    We are A Company Culture Devoted to Innovation & Improvement

     

    AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

     

    Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

     

    The Account Manager is one of the most critical roles within AFC. The role demands a client-centric approach and is often the only face of AFC to the customer. This is also one of the most demanding roles as you are the voice of the customer within the AFC organization as well as the steward of the AFC business assuring profitability, sustainability, and growth. This role is designed to be flexible, easily adaptable, and highly responsive. The Customer experience is crucial to the success of the Account Manager and AFC. We must anticipate their expectations and respond to all requests no later than the next business day.

    The below expectations are taken from the Job Description:

    + Manage open order flow – it is expected that all backorders are cleared within 1 week from the delivery date

     

    Expedite and facilitate special delivery requirements

     

    Contract review

     

    Provide samples and technical assistance

     

    Maintain customer contract database

     

    Manage quote process

     

    Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer

     

    Maintain quote log

     

    Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account

     

    Assist with preparation and presentation, as needed, of account SBR

    Added Expectations:

    + Account Manager “own” their respective accounts and are expected to know the customers business, parts universe, program, aging, and quality requirements.

     

    Maintain Customer Work Instructions

     

    Complete at least two SBR’s to your top two customers per year

     

    The hallmark of an AFC Account Manager is that they are generous with their time, wisdom, and resources. They look for ways to help their customers and colleagues. Their commitment to interpersonal kindness creates a positive workplace culture that boosts commitment, engagement, and performance, both internally and externally. Courtesy and Integrity are the foundations of their work.

     

    Position: Work from home eligible (Remote)

     

    Salary: $60,000-65,000

     

    Work Hours: 8am-5pm, Monday-Friday

    Benefits:

    + 401(k)

    + 401(k) matching

    + Dental insurance

    + Flexible spending account

    + Health insurance

    + Life insurance

    + Paid time off

    + Vision insurance

     

    _We are an AA/EEO/Veterans/Disabled employer._