• Patient Services Associate

    University of Michigan (Ann Arbor, MI)


    Patient Services Associate

     

    Mission Statement

     

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

     

    Why Join Michigan Medicine?

     

    Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

     

    What Benefits can you Look Forward to?

     

    + Excellent medical, dental and vision coverage effective on your very first day

    + 2:1 Match on retirement savings

    Responsibilities*

    + Receive and assist patients, visitors, and staff.

    + Schedule patient appointment with patients and /or referring clinic.

    + Monitor waiting area activity and assure a clean, organized, and safe environment.

    + Promote personal comfort and convenience of patients and families by routinely checking their needs.

    + Provide information regarding hospitals and community services as needed.

    + Process and compile patient paperwork for exams and clinical staff.

    + Call patients to remind them of upcoming appointments.

    + Utilize paging system to contact appropriate staff as required.

    + Prepare patient itinerary and all other appropriate correspondence.

    + Accurately and efficiently schedule patient appointments utilizing Cadence.

    + Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.

    + Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations.

    + Respond to patient inquires related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.

    + Assist patients with payment questions. Collect payments, Co-pays, and past due balances at patient check out using established department guidelines.

    + Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.

    + Ensure completeness of visit information including type of visit reason for service, charge for service and diagnostic codes for processing professional and facility charges.

    + Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.

    Required Qualifications*

    + High School Diploma or GED Equivalent.

    + Two-Three years' experience in a customer service-oriented position.

    + Basic computer and data entry skills.

    + Excellent organizational skills and the ability to multitask and appropriately prioritize responsibilities in a fast paced, stressful environment.

    + Demonstrated excellence in customer service skills.

    + Excellent attendance and punctuality.

    + Ability to manage stress effectively.

    + Versatile team player capable of handling a variety of complex assignments.

    + Ability to take directions and communicate with colleagues, patients, and visitors courteously and respectfully at all times.

    + Skillfully change direction when faced with new information.

    + Maintain confidentiality in all matters.

    Desired Qualifications*

    + Associate degree in business or Health Care Admin or related field.

    + Knowledge of basic medical terminology.

    + Experience working within a large, complex health care setting.

    + Experience working with electronic health records.

    + Working knowledge of MiChart (EPIC) and Microsoft Teams

    Work Schedule

    + Day Shift: Monday-Friday

    + Hours may vary

     

    Work Locations

     

    The Section of Plastic Surgery is seeking responsible clerical support for its busy Plastic Surgery Clinic at Dominos Farms.

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Union Affiliation

     

    This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    264493

     

    Working Title

     

    Patient Services Associate

     

    Job Title

     

    Patient Services Associate

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Onsite

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Um Hospital

     

    Department

     

    MM Plastic Surg - Tech

     

    Posting Begin/End Date

     

    6/03/2025 - 6/17/2025

     

    Salary

     

    $41,600.00 - $53,352.00

     

    Career Interest

     

    Service Employees Intl Union (SEIU)