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Customer Service Representative

We are currently on the lookout for an experienced Customer Service Representative to join our elite team in Las Vegas, NV. As a key member, you will be entrusted with ensuring safe and comfortable transportation for our passengers, while upholding the highest standards of professionalism and customer service.

Transdev is proud to offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

+ $16.00 - $17.12 (Union Collective Bargaining Agreement PayScale)

+ Starting pay $16.00 with raises every year determined by Collective Bargaining Agreement.

Benefits include:

+ Vacation: up to 20 days per year as determined by Collective Bargaining Agreement

+ Up to 40 hours per year PTO (sick) time.

+ 8 paid holidays per year + your Birthday as an additional holiday.

+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

+ Safety-Focused Operations: Ensure passengers are directed to the next loading shuttle based on their destination (RAC or Terminal-1).

+ Passenger Care: Exhibit exceptional care and assistance towards passengers by answering any airport related questions and keeping customers informed of known delays in service

+ Hospitality Specialist: Champion excellent customer service by pleasant interactions and avoiding conflicts.

+ Adherence to Protocols: Uphold company policies and procedures rigorously, encompassing safe work methods, emergency response preparedness, and compliance with regulatory mandates.

+ Other duties as required

Qualifications:

+ 18 years old or older

+ Excellent communication & customer service skills.

+ Availability to work day, evening, weekend and overnight shifts as assigned.

+ Subject to a Non-DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

+ Must be able to work shifts or flexible work schedules as needed.

+ The employee is generally subjected to long periods spent standing outside in the weather (heat, cold, wind) for up to eight (8) hours per day.

+ Must be able to assist passengers using wheelchairs.

+ Must be able to lift 80 pounds to assist with luggage.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants:Please Click Here for CA Employee Privacy Policy.

Job Category: Customer Service

Job Type: Full Time

Req ID: 5459

Pay Group: 2V9

Cost Center: 55567

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.