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Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan.

Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty.  A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We were recently identified as “Best in Class Winner” among mid-size companies for our excellence in optimizing employee and organizational well-being. We have also received the Impact Award for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team!

Job Summary:

This position performs customer service and general office tasks for the County’s public health department such as greeting and assisting clients and vendors, data entry, ordering and maintaining inventory, determining needed services and client eligibility, and scheduling services. This position also performs financial and billing tasks such as purchase orders, receipting, payroll, coding procedures and diagnoses and invoicing for services provided. Works with a diverse population and provides culturally competent communication and services.

Starting Wage:   $22.73 per hour, full time

Excellent Benefits Plan:  Health benefits begin on the first of the month after your hire date

- Medical, Dental & Vision (3 medical plans to choose from, 2 of which have $0 biweekly premium)

- County-funded Health Savings Account with our two high-deductible medical plans

- County-paid employee life insurance coverage

- County-paid short-term disability coverage, up to 52 weeks

- Generous retirement plan, including a county contribution of 7% of your annual earnings

- Tuition Reimbursement Program for college degree courses

- Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.

- 13 paid holidays, in addition to PTO

- FREE use of Allegan County government's two fitness centers

Responsibilities and Duties:

+ Greets all visitors, directing them to the appropriate building/department/person as needed.

+ Answers client and visitor questions regarding departmental procedures and requirements, program requirements and other activities in person, via email, and via telephone. Takes messages and schedules appointments for other staff. Documents customer interaction, follow-up phone calls and other activities related to productivity.

+ Performs basic clerical support duties such as managing work orders, tracking and maintaining information and generating reports for the Public Health team.

+ Assists with maintaining departmental filing systems by sorting, preparing, scanning, processing and filing a variety of forms, applications, documents and records in accordance with departmental, State, and Federal procedures and guidelines. Retrieves documentation from system and conducts searches for required information as needed. Maintains contracts and agreements, ensuring they are current and up-to-date.

+ Orders and manages the inventory of supplies for various programs, including vaccines.

+ Screens potential clients by gathering background information. Assists potential clients with completion of various forms and applications. Processes and verifies applications to ensure accuracy and completeness of all information. Identifies needed services and determines client eligibility for services.

+ Contacts clients to make and confirm appointments or refer clients to other resources, making sure to verify and update information as needed.

+ Performs financial and billing tasks such as invoicing, receipting, balancing daily deposits for the Treasurer’s Office, processing purchase orders, generating financial reports, processing payroll, initializing billing contracts, monitoring accounts receivable and reworking rejected claims to ensure maximized reimbursement

+ Delivers vaccines to providers and provides on-site technical assistance to providers as well

Education / Experience:

+ High School Diploma or equivalent (G.E.D.).

+ One (1) year of experience performing invoicing and receipting

+ Three (3) years of customer service experience serving diverse populations

+ Experience with Microsoft Office (Word, Excel PowerPoint)

+ Experience with Canva a plus

+ Valid Michigan Driver’s License, with no more than one traffic violation in the last 12 months

Allegan County is an Equal Employment Opportunity (EEO) employer. A copy of our EEO Utilization report is available on our website:

https://www.allegancounty.org/home/showpublisheddocument/2802/637974740005930000

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